Customer Service Continuous Improvement
Resume:
TAMI
BOERCKEL
tamibear****.taztoonz@gmail.
com
Lexington Park, MD 20653
Bold Profile
Dynamic and detail-oriented professional with a strong background in customer service from Leonardtown Ford Used Cars. Proven ability to cultivate relationships and enhance client satisfaction through active listening and effective problem-solving. A fast learner with exceptional time management skills, committed to delivering results in fast-paced environments.
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Experienced with academic research, group projects, and time management. Utilizes research skills to gather and analyze data effectively, contributing to informed decision-making. Knowledge of collaboration techniques ensures successful teamwork and project completion.
Effective Student committed to learning, developing skills in [Area of expertise] and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes. Capable Desired Position with solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership in student organizations. Skilled in research and problem-solving, with track record of effective communication and time management. Effective Student committed to learning, developing skills in Area of expertise and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical PROFESSIONAL SUMMARY
solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results- oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem- solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. SKILLS
• Fast learner
• Complex Problem-solving
• Customer service
• Energetic and enthusiastic
• Computer skills
• Active learning
• Active listening
• Punctual and reliable
• Attention to detail
• Time management
• Positive attitude
• Fast learner
Bryant & Stratton College
Online • Expected in 01/2027
Bachelor of Science: Substance
Abuse Counselor
Bryant & Stratton College
Online • 2019
Associate of Applied Science:
Medical Billing And Coding
Calvert High School
Prince Frederick, MD • 1996
GED
EDUCATION
Na - Currently I'm a Full Time Student
Lexington Park, MD • 01/2025 - 2027
Self - Detailing Boats
Mechanicsville, MD • 03/2014 - 2016
Leonardtown Ford Used Cars - Car Salesperson
Leonardtown, MD • 03/2013 - 2013
Shah Associates, MD - Nuclear Medicine Assistant
Hollywood, MD • 2009 - 02/2012
WORK HISTORY
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement. Managed time efficiently in order to complete all tasks within deadlines.
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• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments. Adaptable and proficient in learning new concepts quickly and efficiently.
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Proved successful working within tight deadlines and a fast-paced environment.
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Demonstrated strong organizational and time management skills while managing multiple projects.
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Negotiated purchase prices and explained sales, warranty, and optional products.
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Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
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• Answered telephone and email inquiries from potential customers. Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
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Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
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Greeted customers on the lot and in the showroom to answer questions about the brand and available inventory.
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Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
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• Greeted guests in with friendliness and professionalism. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
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Worked closely with management to provide effective assistance for specific aspects of business operations.
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Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
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Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
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• Increased efficiency by implementing new processes and providing Sunoco Gas Station - Cashier, Assistant Manager
Lexington Park, MD • 05/2006 - 2012
Neptunes - Bartender
California, MD • 2006 - 05/2006
administrative support to management.
Expedited project completion times due to the ability to multitask effectively under tight deadlines.
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Streamlined communication within team, scheduling and coordinating meetings for all members.
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Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
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Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
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Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
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Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
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Built positive relationships with customers to increase repeat business.
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• Scheduling car repairs, made quotes for car repair services. Quickly and accurately counted drawers at start and end of each shift.
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Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
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Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
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Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Mentored new cashiers, leading to higher retention rates and increased team performance.
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Kept orderly and accurate accounting records by monitoring sales documentation.
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Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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• Kept bar presentable and well-stocked to meet customer needs. Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
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Followed alcohol awareness procedures for preventing excessive guest intoxication.
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Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
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Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
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Ruby Tuesday - Waitress, Bartender
California, MD • 02/2005 - 2006
Tri-County Service Bureau - Courtesy Caller
Hollywood, MD • 12/2004 - 2005
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Enhanced customer experience with engaging conversations and personalized drink recommendations.
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Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
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Maintained clean and welcoming dining environment, ensuring a positive guest experience.
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Remained calm and poised when dealing with difficult customers or during busy shifts.
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Kept server areas clean and stocked to increase efficiency while working tables.
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Collaborated with team members to consistently provide efficient service during peak hours.
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• Used cash registers and credit card machines to cash out customers. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
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Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
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Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
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Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
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Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
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Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
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Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
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Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
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• Called People regarding collection accounts
Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
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• Helped the Debt Collectors with their calls and sending out letters Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.
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