Insurance Agent Customer Service

Samuel L. Miller

*** ******** **** ******, ** ***32

228-***-**** (C)) **************@*****.***

Summary:

Licensed as Life & Health Insurance agent in 32 States MS,AL, LA, TX, TN

Licensed as an Independent Property Adjuster, MS, LA., AL, TX, and NC.

Experienced in Conducting person-to-person meetings and interviews with claimants and insured’s.

Experienced in investigating losses, analyzing coverage’s, determining compensability and benefits, establishing reserves and negotiating settlements.

Employment:

08/20 - 19-present

Assurance

Working from home accepting incoming calls, assisting clients with Medicare Advantage,

Supplemental, vision, and dental policies that best meets their individual needs and budgets.

Navigating with clients through the enrollment process, answering questions, and following up

On completed enrollments

08-21—02-22

Spectra force Lash Group

Customer Service Representative

Working from home

Completing enrollment in to patient assistance programs based on eligibility due to income requirements. Authentication of name, address, zips code, and Medicare coverage. Using RX calculator to determine prescription coverage to be applied. After completing full review, Summarize findings, make recommendations for enrollment into patient assistance program based on clients meeting all enquired criteria

08-20 – 12-20

Licensed Insurance Agent

Engagement Health

Medicare sales

Working from home accepting incoming calls, assisting clients with Medicare Advantage,

Supplemental, vision, and dental policies that best meets their individual needs and budgets.

Navigating with clients through the enrollment process, answering questions, and following up

on completed enrollments

03/18 -02/21 ( PT)

Benefit Architects

I provided life, Accident, Disability, critical illness, vision/Dental retirement policies to federal employees (AFGE UNION MEMBERS). I present, presentations to new hires, scheduled appointments, explain policies, do enrollments, assist and counsel potential applicants to determine what would best fit their benefits needs, and their budget. I complete the enrollment process.

Table Games Supervisor and Dealer

12/17– 08/2020

IP Casino, Biloxi,

Responsible for supervising the gaming floor

guest relations thru personal interaction while promoting a positive image for the casino Responsible for providing an excellent playing experience as a dealer

Responsible, for guest relations thru personal interaction while promoting a positive image for the casino, Responsible for providing an excellent playing experience as a dealer

08-2017 – 12/ 2017

Disaster Housing Inspector

Vanguard EM (FEMA Contractor)

Experienced in investigating losses, analyzing coverage’s, determining compensability and benefits, establishing reserves and negotiating settlements.

Rapidly responding to various national disasters

Corresponding with homeowners and renters over the phone

Schedule and organize appointments

Verify ownership and occupancy of damaged homes

Record damages of interior and exterior of damaged dwellings

Document, all disaster related losses, photograph, damage property

Communicate all inspection details to FEMA using government issued tablet.

03/2015 – 08/2017

Table Games Dealer

Island View Casino

Responsible for guest relations thru personal interaction while promoting a positive image for the casino

Responsible for providing an excellent playing experience as a dealer

10/14 - 08/17 (PT)

HEALTH MARKETS Licensed Independent insurance producer

Experienced in Conducting person-to-person meetings and interviews with potential clients provided life, health care, Medicare vision,dental and accident insurance policies on an individual basis. I scheduled appointments, explained policies assist in the completion of insurance applications. Submitted completed applications.

05/12 10/14

Deepwater Horizon Claims Assistance Center - Biloxi, MS

Brown Greer LLC

Position: Claims Reviewer / Claimant Assistant

I assist with the electronic review of spill related claims, in the areas of Business Economic Losses. I review claims for completeness and integrity of submitted documentation, as well as categorize documents. I assist claimants with the electronic submission of spill related claims. I accept supporting documentation and process it for entry into the claim. I provide claimants with excellent customer service and answer all questions and concerns regarding the Settlement process. I provide assistance to other Claims Assistant’s in my capacity as a “Team Leader” and complete all additional duties and tasks required to ensure the Biloxi Claimant Assistant Center operates in a timely and professional manner.

02/12 – 05/12 Colonial Life Insurance – Gulfport, MS

Position: Benefits Counselor

I provided life, health and accident insurance policies on an individual basis. I scheduled appointments, explained policies and procedures and counseled potential applicants to assist them in determining what would best maximize their benefit for cost. I completed the sale of insurance policies when relevant.

06/10 – 03/11 Worley Catastrophe Response – Hammond, LA

Insurance Adjuster

I provided Claimant Assistance services in the aftermath of the Deepwater Horizon Oil Spill, in the Pascagoula, MS office of the Gulf Coast Claims Facility. I assisted claimants, to assess their specific damages from the oil spill and assisted all claimants with the submission of the Claim Form per the designated policies and procedures of the Claims Facility. I utilized my strong customer service skills to effectively assist claimants throughout their claims process.

03/11 – 06/11 07/08 – 09/08 09/05 – 01/06 Pilot Catastrophe – Mobile, AL

Position: Insurance Adjuster

I provided adjuster services by rapidly responding to the geographic areas of various national disasters (i.e. Hurricane Katrina, Hurricane Gustav, and Hail Storms), via travel to the affected areas (i.e. South Carolina, Louisiana, and Mississippi,Texas,Florida). My initial response was to provide contact by phone to schedule appointments. I then met with the policy holder’s to assess their losses and determine the individual loss to coverage ratio, so as to expedite insurance payments to allow for immediate repair or replacement based on the issuing insurance provider’s policies and procedures.

Contact this candidate