Customer Service High School
Resume:
CECI NINO
Phoenix, AZ *****
********@******.***
Professional Summary
Three years of customer service experience in fast-paced, high-end restaurants
Strong communication skills and ability to stay calm under pressure
Excellent multitasking skills developed through managing seating charts, reservations, and customer interactions
Friendly, outgoing personality with a passion for creating positive guest experiences
Fast learner who adapts quickly to new systems and procedures
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Efficient collaboration
Guest engagement
Interactive communication skills
Work History
Hostess
Eddie V’s – Phoenix, AZ
10/2024 – Present
Answer customer questions about hours, seating, and menu information
Greet guests warmly and ensure a welcoming dining experience
Seat patrons based on preferences and availability
Multitask efficiently: answer phones, update reservation logs, and greet guests
Complete daily side work and maintain a clean, organized front lobby
Hostess
Marino’s – Phoenix, AZ
08/2024 – 10/2024
Rearranged tables and prepared seating for large parties and families
Aided in table turnover and supported bussing and setup tasks
Managed takeout orders with accuracy and customer care
Hostess
Parma Italian Roots – Phoenix, AZ
02/2022 – 05/2024
Assisted with bar tasks, dishwashing, and beverage service
Delivered food with attention to detail and excellent timing
Processed takeout orders accurately
Strengthened guest service skills through consistent front-of-house duties
Education
High School Diploma
Pinnacle High School – Phoenix, AZ
Languages
Spanish
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