Front Desk Customer Service
Resume:
Antonio Martinez
New Braunfels, TX *****
***********@******.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent/Night Auditor
Holiday Inn Express and Suites-New Braunfels, TX
November 2023 to May 2025
Friendly, detail-oriented front desk professional with a focus on providing excellent customer service. Experienced in handling guest check-ins and check-outs, managing reservations, and assisting with inquiries to ensure a smooth and welcoming experience. Skilled in multitasking, resolving guest concerns promptly, and maintaining a professional, positive attitude in fast-paced environments. Member Service Representative
Taymax Group, LP-New Braunfels, TX
March 2023 to September 2023
Reliable front desk associate with a strong focus on member service and creating a welcoming environment. Experienced in greeting members, handling scan-ins, managing memberships, answering questions about gym services, and maintaining a clean detailed and organized front desk area. Food Expeditor
Santikos Entertainment-New Braunfels, TX
November 2022 to March 2023
Movie theater employee at Santikos Entertainment.
Job duties included food preparation, light cooking and cleaning, and serving or delivering food orders to customers.
Host
Pat's Place-New Braunfels, TX
May 2020 to August 2020
• Would often clean and switch to work as a busser on slow days.
• Sometimes worked in the kitchen.
• Helped the servers
Cashier
Schlitterbahn Beach Waterpark and Resort-New Braunfels, TX May 2019 to August 2019
Seasonal water park food and beverage associate for Schlitterbahn in New Braunfels, jobs included cashiering, money handling, as well as line cooking, area stocking, with light sales on the side. Education
High school diploma in N/A
New Braunfels High School-New Braunfels, TX
August 2018 to May 2022
Skills
• Spanish
• Customer service
• Hospitality
• Hotel experience
• English
• Cash Handling
• Organizational skills
• Computer skills
• Phone etiquette
• Front desk
• Bilingual
Certifications and Licenses
Driver's License
CPR Certification
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