Customer Service Front End

GURWINDER

*** ******* ******, ****** ******, British Columbia 250-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

SKILLS

Customer service orientation

Teamwork and collaboration

Time management skill

Multitasking abilities

Issue resolution

Call response and transfer

Cash register systems

EXPERIENCE

Kitchen Staff Member at McDonald's

Prince George, British Columbia

May 2024 - Current

Completed end-of-day kitchen cleaning and sanitizing following health code requirements.

Backed up senior kitchen staff with light food preparation.

Prepared ingredients and restocked supplies to support kitchen team.

Cleaned kitchen appliances, counters, and floors to ensure sanitary environment.

Disposed trash and cleaned trash cans.

Washed dishes, utensils, and cooking equipment to maintain clean workspace.

Collaborated with team members effectively to complete tasks quickly under high-pressure situations.

Verified quality of ingredients and discarded unacceptable or spoiled items.

Customer Service Representative at Satia Industries Limited

Sri Muktsar Sahib, Punjab, India

Sep 2020-June 2022

Manage large amounts of incoming phone calls generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution.

Maintained neat drawer with correct amount of change to meet customer needs.

Followed current pricing standards to process payments for products or services.

Covered multiple store areas by cross-training in different roles.

Cashier at Domino’s Pizza

Bathinda, Punjab, India

Aug 2022-Dec 2023

Operated cash register to record transactions accurately and efficiently.

Worked closely with shift manager to solve problems and handle customer concerns.

Greeted customers entering store and responded promptly to customer concerns.

Worked flexible schedule and extra shifts to meet business needs.

Welcomed customers and helped determine their needs.

Answered customer inquiries via phone, email, and chat.

Built relationships with customers to encourage repeat business.

EDUCATION

Business Management

College of New Caledonia,, Prince George, British Columbia

May 2026

LANGUAGE

English

Advanced (C1)

Punjabi

Proficient (C2)

Hindi

Proficient (C2)

Reference:-

Priyanka Sharma

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