Medical Center Customer Service

YADIRA CARPENTER

*********@*****.***

Objective :

Seeking a position where I can advance and grow within the company and expand my skills and knowledge. Be able to provide my positivity and experience to the team. I am a highly motivated team player, and I can perform numerous tasks under high volume situations.

SKILLS:

·Bilingual (Spanish)

·Organization and time management

·Dependable

·Customer service

·Computer skills (EPIC trained)

·Fast Learner

·Multi task

·Communication skills

Work History:

Honor Health Thompson Peak Medical Center: December 2024

Admitting Finance Counselor: PRN

·Verify eligibility

·Assisting finance programs with patients

·Daily Audit charts

·Answer/transfer phone calls

·Collect Co-pays

·Educate eligibility to patients

·Scan ID/Insurance documents

Savista: October 2023-December 2024

Eligibility specialist:

•Assist patients with AHCCCS application

•Patient screening

•Application process through HEA

•Verify eligibility

•Answer phone calls

•Assist social work emails/calls questions

•Scan documents- IDs, SSN, Birth certificates etc.

•Respond to emails

•Forward application to DES

•Follow up reports

Honor Health Sonoran Crossing Medical Center: April 2022-Jan 2024

Admitting Finance Counselor:

·Verify eligibility

·Assisting finance programs with patients

·Daily Audit charts

·Answer/transfer phone calls

·Collect Co-pays

·Educate eligibility to patients

·Scan ID/Insurance documents

· Arrive Direct Admins

·Generate L&D Estimates

·Pre-Register for Labor & Delivery

·L&D Benefit Verification

Valleywise Health care: June 2021-April 2022

Scheduler/Register: POOL

·Collect Co pays

·Schedule Patients

·Verify Eligibility

·Scan Documents/IDs

·Answer phone calls

·Pre Reg accounts

·CLINICS:

· Pediatric Clinic

· Internal Medicine

· Cardiology/Pulmonary Clinic

· Lab

· Immunization Vaccine Clinic

·-Dialysis

·-ENT

·-Med. Subspecialty

·-Surgery Clinic

·-Radiology

Honor Health Deer Valley Medical Center: January 2020- May 2021

Patient Access Rep PRN: Level I Trauma Center: ER

·Schedule Patients

·Collect Co pays

·Verify Eligibility

·Scan Documents/IDs

·Answer phone calls

·Financial Assisting

Banner Boswell Medical Center: June 2018- October 2019

Patient Financial Services : PRN

●Register patients

●Answer phone calls

●Collect Co-pays

●Verify Eligibility

●Financial assisting

●Scan documents/IDS

Dignity Health: Az. General Hospital: April 2017- August 2022

Patient Access Rep:

●Register patients

●Answer phone calls

●Collect Co-Pays

●Run eligibility

●Financial assisting

●Scan documents/ID’s

Risas Dental and Braces: May 2016- April 2017

Receptionist:

●Answer calls

●Run eligibility

●Register patients

●Collect Co-Pays

●Scan documents/ID’s

●Prior Authorizations

CERTIFICATE:

●CPR CERTIFIED- BLS

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