Customer Service Sales Representative

Marsha Pouppirt

913-***-**** ***************@*****.***

Olathe, KS

Experienced sales professional with 20+ years of experience with a strong focus in customer service. Strong knowledge of business to business and home sales. Stellar communication and interpersonal skills. Highly motivated with a strong work ethic. Highly driven to surpass company and personal goals. Ability to work self-sufficiently. Strong relationship building skills with the ability to maintain a customer’s trust while displaying empathy. Professional Work Experience

Senior Living Sales Representative

Aventura Senior Living at Overland Park April 2025- June 2025

● Effectively moved prospects through sales process to close

● Maintained and updated Welcome Home during sales process

● Scheduled and gave Tours of Community

● Took Deposits for a new move in.

● Utilized SalesMail to communicate with prospects

● Made sure the Community looked its best at all times

● Heavy concentration on filling the newly renovated and opened 133 apartments in Independent Living, Sold Assisted Living as well as Memory Care.

● Worked very closely with Sales Director and Staff - All great! Safety Specialist/Factory Rep- Outside sales

American Standard Home Services June 2023- April 2025

● Completed thorough needs assessment and determined Homeowners Bathing concerns while in the home.

● Demonstrated and present and best solution to fit their needs. Walk in Shower/Walk in Tub

● Customer profiles are typically Seniors or Adult Children interested in best solutions for Parents safety and well being.

● Closed Project in first appointment, Completed financing when needed. Service Manager/Interior Bath Specialist-Sales

Alenco Home Improvement/Kohler Bath - July 2020 - May 2023

● Drove sales through engagement with customers, suggestive selling, and sharing product knowledge, producing over $1.8million in sales

● Completed in-home product presentation and company timeline. Thoroughly explained and completed in-home financing.

● High track record of closing sales in a single interaction.

● Exceeded all set sales goals while assessing customer’s needs and providing outstanding solutions, which has enhanced the company’s revenue and productivity targets

● Achieved company’s highest sales volume in 2022.

● Main Customer base focus on Seniors Health and Safety Customer Experience Consultant

CarMax - October 2019 - July 2020

● Connected with customers online and over the phone to access their needs and provide an accurate and detailed list of inventory ready vehicles that met their specifications.

● Implemented a strong customer focus

● Ensured a seamless transition from online to in-store purchasing to provide an unrivaled customer experience Office Manager

Grafton Consultants - October 2018 - October 2019

● Heavy attention to detail of all paperwork including e-verify, W-2s, I-9s, and handling background and drug screening for pre-employment purposes.

● Manage and generate weekly reports from the ATS system, Akken. Enter all candidate information and match them with various profiles in the system.

● Develop reports and documentations, transcribed notes from meetings ensuring 100% in accurate information

● Organized and maintained complex calendar arrangements for 8 consultants Inside Sales Coordinator

Pyramid Roofing Company – April 2017 - September 2018

● Managed calendars for teams of Salesmen for residential and commercial roofing sales.

● Managed the workflow for each customer project, which involved constant communication with clients on each key point of the project.

● Created and placed material orders for production.

● Responded to customers' concerns and questions, while providing a high level of customer service.

● Liaison with insurance companies regarding claims and ensured completion of each claim.

● Collected and maintained all necessary forms to ensure compliance.

● Worked independently

Operations Manager

American Media Distribution - June 2014 - April 2017

● Managed day-to-day calendar for the main production artist and reporters.

● Created and maintained analytical reports

● Scheduled and ordered commercials with cable companies and internet ads using Brightroll system.

● Created email blast lists and creative ways to reach customers

● Served over 3000 clients via phone and email.

Software

● Excel

● LEAP

● Lead Perfection/ Salesman

Lead Perfection

● Welcome Home

● Various CRM Platforms

● SalesMail

● Gennius scan

● Akken

● Green Sky Lender

● Dividend Lender

● Foundation Lender

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