Customer Service Specialist
Resume:
Tricia Jackson
Customer Service Specialist
Wentzville,MO 63385
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service
Self-Exmployed - St. Louis, MO
July 2002 to Present
• Deliver news papers 7 days a week to residential customers for 17 years as secondary income. Teller/Customer Service
First Financial Credit Union - Hazelwood, MO
November 2016 to November 2017
Heavy cash handling
• Educate customers on different bank products when appropriate
• Provide excellent customer service, defuse escalated customer service issues
• Facilitate opening and closing of accounts and loan products
• Assist the branch with problem solving
• Motivate coworkers to reach branch goals
Full-time Pharmacy Customer Service Specialist
Cigna Healthcare - St. Louis, MO
January 2014 to August 2016
• Verify Medical/Pharmacy Benefits and Eligibility
• Provided Pharmacy benefit information to members, doctors, 3rd parties and or local pharmacies
• Place overrides when available according to doctor's request or plan benefit allowable
• Answer high call volume 50-100 per day
• Claim test variety of medications at customer's request
• Review claim reimbursements
• Transfer calls through various departments within Cigna
• Update member information/Request medical & pharmacy identification cards Full-time Collections Specialist
US Bank - St. Louis, MO
March 2013 to July 2013
• Answer heavy call volume 50-100 calls per day
• Negotiate Settlements with Attorneys, Debt Management Companies and Cardholders
• Set up payment plans for cardholders
• Type and Fax settlement letters
• Take payments from cardholders, Debt Management Reps and Attorneys Leasing Agent
Mills Properties - St. Louis, MO
November 2012 to February 2013
• Present properties and provided amenities in a positive light to prospective tenants
• Advertise available properties using a variety of media and promoting materials
• Determine the needs, living standards and economic viability of prospect customers
• Confirm rental application data and personal references
• Stay knowledgeable of the property market status
• Provide information on all aspects of properties (expansion, zoning, crime etc)
• Negotiate leasing terms and conditions and close deals
• Ensure proper maintenance and inspect properties periodically Part-time CSRII
First Bank - St. Louis, MO
January 2012 to November 2012
• Heavy cash handling
• Educate customers on different bank products when appropriate
• Provide excellent customer service, defuse escalated customer service issues
• Facilitate opening and closing of accounts and loan products
• Assist the branch with problem solving
• Motivate coworkers to reach branch goals
Customer Service Specialist
Wells Fargo - St. Louis, MO
February 2011 to December 2011
• Worked in a call center environment answering about 50-80 calls per day
• Acted as the main streamline of the initial call
• Transfer calls to any appropriate departments when needed
• Assisting existing clients from Wachovia that transition to Wells Fargo with their brokerage accounts
• Provide information they might have needed pertaining to their brokerage
• Provide guidance to customers accessing their accounts online Education
Health Care Management
South University - Savannah, GA
2012
Business Education
Florissant Valley Community College - St. Louis, MO 1994 to 1996
Rancho High School - Las Vegas, NV
1993 to 1994
Skills
coding (Less than 1 year), Customer Service (10+ years), problem solving (10+ years), RECEPTIONIST
(4 years), RETAIL SALES (10+ years), Customer Care (10+ years), Call Center (10+ years), CSR (10+ years), Customer Support (10+ years)
Additional Information
Summary of Skills
• Fourteen years of performance in key customer service and support roles including experience with:
Customer Care
Communications
Relationship Building
User Training and Support
Problem Solving
Follow-Up
Complaints and Escalations
Call Center Operations
Order Fulfillment
Reports and Documentation
• MS Office "power-user" with additional proficiencies in assorted databases and Typing (55+ wpm & 10 key by touch)
• ICD9& 10 codes and CPT coding
• Medical Terminology
Yardi knowledge
Contact this candidate