Real Estate Customer Service

Shahd Ahmed Sahsah

*th of October City, Egypt

010******** *.*******@*****.***

Career Objective

A results-driven and adaptable professional with 1.5+ years of experience in real estate sales and team leadership. Strong background in customer service, communication, and digital tools. Seeking a full-time or part-time role in real estate to leverage my negotiation skills, client focus, and market insight while contributing to business growth.

Professional Experience

Senior Property Consultant

El Qadi Real Estate Kafr El Sheikh Jan 2023 Jun 2024

- Closed high-value deals and maintained strong client relationships.

- Managed full sales cycles including listing, viewings, negotiations, and contracts.

- Consistently exceeded monthly sales targets through personalized client solutions.

- In-depth knowledge of market trends and customer preferences. Sales Team Leader

Al-Hadeer Center 6th of October City Jan 2024 Jun 2024

- Led and coached a team of property consultants to achieve KPIs.

- Delivered training sessions and provided on-ground support during client meetings.

- Improved sales performance by refining objection handling and closing strategies.

- Ensured client satisfaction through direct communication and follow-up. Property Consultant

Tamiyouz Development Nasr City Jan 2025 Apr 2025

- Supported sales and marketing efforts for real estate projects in Nasr City.

- Assisted in client meetings, property viewings, and database management.

- Coordinated with internal teams to ensure timely follow-up and deal closure. Freelance Moderator & Media Buyer Remote Ongoing

- Moderated online community platforms and ensured engagement and compliance.

- Managed social media ad campaigns and optimized for conversions and ROI.

- Worked closely with clients to align ad targeting with business goals. UI/UX Designer (Freelance)

Remote / Project-based 2022 Present

- Designed user-friendly interfaces using Figma and Adobe XD.

- Created wireframes, user flows, and prototypes tailored to client needs.

- Worked closely with developers to bring designs to life.

- Enhanced usability and engagement through iterative user feedback. Organization Coordinator

Salina Medical Cairo, Egypt 3 Months in 2023

- Organized internal company events and coordinated logistics with different departments.

- Supported planning for scientific exhibitions and pharmaceutical meetings.

- Managed schedules, resources, and communication with stakeholders.

- Ensured smooth execution of corporate activities within deadlines. Education

Bachelor of Science in Biotechnology

Nile University

Expected Graduation: 2027

Certifications & Volunteering

- Volunteer, Biotech World

- Completed Courses in:

Programming (Python, Java, HTML)

Digital Marketing

Customer Service

Technical Skills

- Programming: Python, Java, HTML

- Design Tools: Photoshop, Illustrator, Canva, Figma, Adobe XD

- UX/UI: Wireframing, Prototyping, User Research

- Marketing: Social Media Strategy, Content Creation, Media Buying

- CRM & Sales Tools

Soft Skills

- Team Leadership & Management

- Customer Relationship Management

- Communication & Negotiation

- Problem-Solving

- Time Management

Languages

- Arabic: Native

- English: B2 (Upper Intermediate)

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