Data Entry Customer Service
Resume:
Rita Helton-Clement
Dallas, TX *****
****************@*******.***
Professional Summary
A passionate and hardworking individual with broad experience of 16 years across Banking, Data entry/ management and Customer Service. Seeking a professional position which promotes my skills for future advancement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Operations Representative/ICLP
Bank of America-Dallas, TX
October 2024 to Present
This job is responsible for handling day to day Operations processes and working towards deadlines based on bank issued Service Level Agreements. Key responsibilities include the review and correction of incoming cash letter images, validating and researching the account numbers of On-US customers accounts during Day 1 production by using the ANF (Account Not found) or ARP ( Account Reconcilement Process) function in P3 ((Payment, Perfection & Processing). As well as performing daily reviews to decision potential (suspected) duplicate items to prevent double posting and minimize negative customer impact and risk to the bank. Job expectations include performing routine and various items processing functions under moderate supervision within a process that has built in checks and balances. Lead Operations Representative
Bank of America-Dallas, TX
September 2022 to Present
Daily duties include but not limited to Amount Keying, Code Line Completion, ATM Balancing, Balancing, ATM expert balancing and Expert Balancing. Other duties include Amount Keying, Micr. Keying, Group Balancing, Transaction Balance with the use of applications such as BOSS, CRC and GBal.
Operations Representative have extensive experience with encoding amounts on checks. Making sure amounts are encoded correctly. Balancing customer deposits and handling discrepancies. Adhere to Bank of America’s security and audit procedures. Maintained confidentiality of bank records and client’s information, according to laws and standard of the federal government, HIPPA program. Processing high level account inventory of customer checks daily and meeting processing goals. Operations Representation Scanner
Exela Technology-Dallas, TX
January 2019 to September 2022
Responsible for operating an Opex machines. Scanning live mail on this machine is one of many functions performed. Through the utilization of this equipment you will, open, and extract incoming check remittance and all contents included.
Working in this high speed environment, metric productivity, quality standards accuracy and attention to detail are imperative. Working in a team environment collectively is also a part of ensuring customer service is ad adhere to in a timely manner.
Operations Representative
Bank of America-Dallas, TX
February 2013 to December 2018
Assigned duties as an Expert Balancer processing transactions to ensure that customer deposits are processed in a timely manner.
Daily duties include but not limited to Amount Keying, Code Line Completion, ATM Balancing, Balancing, ATM expert balancing and Expert Balancing. Other duties include Amount Keying, Micr. Keying, Group Balancing, Transaction Balance with the use of applications such as BOSS, CRC and GBal.
Operations Representative have extensive experience with encoding amounts on checks. Making sure amounts are encoded correctly. Balancing customer deposits and handling discrepancies. Adhere to Bank of America’s security and audit procedures. Maintained confidentiality of bank records and client’s information, according to laws and standard of the federal government, HIPPA program. Processing high level account inventory of customer checks daily and meeting processing goals. Data Entry Expert, Borrower Document Technician/File Intake JPMorgan Chase/Chase Home Finance-Monroe, LA
July 2001 to January 2012
• Entered data information into HP3000 & Fred Systems.
• Researched, sorted and bundled documents to be shipped to others companies.
• Verified and logged in information systems matching documents.
• Audited documents before shipping to various banks and third party agencies.
• Cross-trained and provided back-up for other Data entry experts. Audited team members work for perfection.
• Interacted with third party Companies for mortgage information.
• Research payoff packages from Third Party and Title loan companies.
• Accurately matched payoff and expedited packages to customers. Open and sorted mail to various area. Keyed, boxed and archived documents for all payoffs. Education
High school diploma in General Studies
Carroll Jr. High & High School - Monroe, LA
September 1970 to May 1976
Classes are as follows:
• Math, Algebra I & II
• Science, Chemistry
• English I, II, III, IV
• Typing I & II
• Shorthand I
Skills
• Computer networking
• Windows
• Organizational skills
• Strong organizational skills
• 10 key calculator
• Typing
• Time management
• Data entry
• Microsoft Word
• Client Relations
• 10 Key -Data Entry
• Telecommunication skills
• Filing
• English
• Customer Service
• MS Office / Word
• Office experience
• Microsoft Outlook
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Additional Information
SECRETARY/ STENOGRAPHER
• September 1999-May 2001
• MDA
• Coordinated patients appointments with on time pick ups and drop offs.
• I planned and orchestrated boot drives with various Fire Departments.
• Scheduling my Managers & Regional Directors flights and hotel stays.
• Typed out the Teleprompter for the MC hosting the Labor Day telethon.
• Hands on communication to different restaurants to donate breakfast, lunch and dinners for the Labor Day telethon hosted by Jerry Lewis kids.
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