Customer Service Data Entry

LaQuinta R. Butler

*** ********* **. ****, ** ***63

Cell# 803-***-****

Email: *******@*****.***

Objective: To utilize my administrative, customer service, and accounting knowledge

In a challenging environment where I can experience career advancement opportunities while building the success of the company.

Professional Skills and Applications:

●Excel, Microsoft Word, Power Point, Word Perfect, Access

●Fidelity, Track All, QuickBooks, Aspect; In-Contact

●SAP, PeopleSoft EBS

●World class customer service, excellent problem-solving skills

●Compass, The Source, CIF’s, Cresta 3

●Five9

Employment History

Alorica- CVS- Customer Care Representative/ SME (Subject Matter Expert)

08/05/2024- 04/03/2025

Worked for a minimum of 8 hours taking calls from members via phone in front of my computer.

Assisted customers with their health needs by providing accurate information on their prescription drugs as well as plans.

Utilized different systems to perform various tasks such as refills, cancellations, holds, transfer, etc.

Educated on benefits, prescription plans, financial decisions etc.

Able to adapt to change with no hesitation.

Paid attention to details

Adhered to all performance metrics and QA

Conduent- Health Equity

02/02/2024-05/03/2024

Work with different insurance providers to discuss non-payment claims or denial of a claim.

Create cases, reconcile records while paying close attention to detail.

Followed company policy when initiating proper procedures to prepare and submit documents needed to resolve a denial or non-payment claim case.

Delta Dental of WI

Consumer Help Representative

03/13/23-07/14/23

Assisted customers/members with their dental insurance policy

Processed payments

Cancellations//Reinstatements

Answered inbound calls, made outbound follow-up calls

Data Entry

Paid attention to Detail

Spherion-(Allied Air)-- (Allied Air Enterprises)

Remote Account Specialist

07/26/21-06/02/22

●Inbound calls

●Data entry- processing customer orders per request

●Research- tracking shipments and deliveries

●Configure and respond promptly as well as accurately to e-mails

●Process new orders

●Check pricing and availability on products

●Trouble-shoot issues customers have experienced

●Operate multi-screens, applications, systems, software

●Helped with service parts Open Order Reports

●Paid attention to detail

Sykes Enterprises--

Customer Service Call Center Agent

04/20/20-01/01/21

●Inbound/Outbound/Chat Walmart.com Call Center

●Billing

●Assisted customers with their online orders including placing orders, cancellations, customer resolution

●Operated multiple applications, and equipment

●Data Entry

DXC Technology- Blythewood, SC

07/16-1/19

Senior Customer Service Advocate

●Inbound and Outbound Auto Insurance Call Center

●Billing

●Assisted Members with their auto insurance policies: Add Vehicle, Delete Vehicle, Cancellations, Reinstatements, etc.

●Operated multiple screens and applications

●Auto Claims: processed forms for Department of Motor Vehicles

●Data Entry, Filing, assisting customers as well as co-workers; meeting strict deadlines;

●Team Player, Fast Learner, Goal-Oriented

Education:

Dutch Fork High School 1996-2000

Francis Marion University, Florence, SC 2000-2006

University of Phoenix---Accounting 2018-2021

References Available Upon Request

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