Industrial Engineer Quality
Resume:
OBJECTIVE
For an industrial engineer to find solutions
to new challenges in process
management and design, in order to
improve processes and productivity
levels. As an employee I would like to
overcome challenges as I develop skills
and acquire knowledge with an
enthusiastic and energetic attitude while
contributing to the success of the
company.
CONTACT
PHONE:
EMAIL:
***.*********@*****.***
ADDRESS:
190 Crosstie Lane, Troutman, NC 28166
CLAUDIA
ALEJANDRA
GOMEZ HERAZO
EDUCATION
Aveta Business Institute
Lean Six Sigma Green Belt Certification (Level I)
Issued on 04/07/2025
Florida International University
Master of Science in Engineering Management.
08/2019 – 08/2020
Miami - Florida
Fundación Universitaria Tecnológico Comfenalco
Industrial Engineering.
01/2010 – 03/2015
Cartagena – Colombia
Colegio El Carmelo
High School
02/2000 – 12/2007
Cartagena – Colombia
WORK EXPERIENCE
Carrier Corporation – Customer Quality Engineer
06/03/2024 - Present
Charlotte – North Carolina
Responsibilities:
- Customer Support: Act as the primary point of contact for customer quality concerns and inquiries. Provide timely and effective resolution to quality- related issues.
- Quality Assurance: Conduct thorough investigations of customer complaints and non-conformances. Implement corrective and preventive actions to address root causes.
- Continuous Improvement: Collaborate with internal teams to identify opportunities for process improvements and implement best practices to enhance product quality.
- Data Analysis: Analyze quality data and trends to identify areas for improvement. Prepare and present reports on quality performance to management and customers.
CONTACT
PHONE:
EMAIL:
***.*********@*****.***
ADDRESS:
190 Crosstie Lane, Troutman, NC 28166
- Documentation: Maintain accurate records of quality issues, investigations, and - resolutions. Ensure compliance with industry standards and regulatory requirements.
- Training: Provide training and support to internal teams on quality standards, procedures, and best practices.
Carrier Corporation - Quality Engineer
09/25/2023 – 06/03/2024
Charlotte – North Carolina
Responsibilities
- Develop an app using Microsoft Power Apps to document incoming part unconformities across the production floor in water-cooling.
- Lead problem-solving teams to analyze and resolve internal/external issues.
- Identify and lead first pass yield improvement projects.
- Lead and/or participate in scrap reduction and process improvement projects with other functions.
- Participate in Design Reviews, PFMEA and Control Plan development and plan appropriate actions to reduce RPN.
- Proactively investigate ways to improve the process to reduce waste, scrap, and customer concerns.
- Track and Report Quality KPIs for the respective area.
- Organize and present data to management for decision making.
- Comply with all the company and departmental policies and procedures
- Responsible for communicating when there is an issue affecting the Environment, Health, Safety or Quality to his/her respective Manager.
- Lead/Support product containment with operations/warehouse support.
- Coordination and performance of internal process/product audits.
- Complete capability studies and monitor control of key products characteristics. Pactiv Evergreen – Quality Analyst
05/19/2021 – 03/23/2023
Mooresville – North Carolina
Responsibilities
- Assures GMP, HACCP, and SOPs are complying.
- Develop and maintain Work Instructions, Procedures, Forms, in Microsoft Platforms
- Represents quality for new product introductions and trials gathering samples, analyzing statistical data, auditing job requirements for completeness and accuracy.
- Reads processing information such as worker and material logs, product processing sheets, inspection, and specification sheets, to verify that records adhere to quality assurance specifications.
- Observes workers using equipment to verify that equipment is being operated and maintained according to quality assurance standards.
- Performs Audits in Operations reviewing compliance to Standard Operating Procedures.
- Analyzes and develops Statistical tools including Capability and run charts.
- Evaluates product condition such as product attributes and product variables.
- Complete product traceability to identify non-conforming product and communicates results.
- Performs follow-up on corrective actions as requested.
- Communicate effectively to shift supervisor and Manager of quality issues found and contain NC product.
CONTACT
PHONE:
EMAIL:
***.*********@*****.***
ADDRESS:
190 Crosstie Lane, Troutman, NC 28166
Niagara Bottling - Production Operator
03/29/2021– 4/16/2021
Mooresville – North Carolina
Responsibilities
- Responsible for daily activities of the production line(s), ensuring product adheres to Niagara’s standard of safety, quality, and throughput.
- Accurately completes applicable quality and production reports hourly. Physical and visual inspection of products is required to prevent non-conforming goods. Correctly reports all quality defects to the appropriate team members and shift leadership.
- Adhere to the highest standards of company and plant safety programs, guidelines, rules, and regulations.
- Always abide by Niagara’s Good Manufacturing Practices (GMP) and Food Safety Standards.
- Maintain general housekeeping in all areas of production and additional areas assigned by plant leadership.
- Maintains appropriate level of raw materials as required, to ensure production lines incur minimal downtime.
- Demonstrates the aptitude and skill to work in all assigned areas of production. - Troubleshoots minor production line issues and performs relief duties when required. Heico Component Repair Group – Engineering Technician 11/01/2019–11/27/2019
Miami – Florida
Responsibilities
- Repair and/or overhaul parts as per engineering orders, repair order, and CMM.
- Make sure the parts are functioning after the repair by testing them.
- Assist and help the R&D department of engineering with repair and testing. Heico Component Repair Group – Engineering Assistant 06/11/2018–11/01/2019
Miami – Florida
Responsibilities
- Communicate with the vendors to order and keep an update of the prototypes developed by the engineering department.
- Prepare and order lab test for airplane parts.
- Keep a database with the proper documentation for every project such as pictures, engineering order number, lab test order number, PO, etc.
- Organize and write the paperwork required for the engineering orders to the FAA.
- Assist and help the R&D department of engineering with repair and testing. Heico Component Repair Group – Stockroom Clerk
05/04/2017-06/11/2018
Miami – Florida
Responsibilities
- Provide the parts the technicians required through the window.
- Prepare and pack the material order for every project.
- Take units with parts ready to build to the sign shop.
- - Retrieve, organize, and pack parts that need to be taken to outside service with the proper documentation.
- Receive and assign location for incoming parts and units. CONTACT
PHONE:
EMAIL:
***.*********@*****.***
ADDRESS:
190 Crosstie Lane, Troutman, NC 28166
- Prepare serviceable parts with the certification required for future usage.
- Organize and clean workplace.
- Issue rejected parts.
- Do inventory every month.
- Help in receiving or shipping as required.
AAR Aircraft Services – Stockroom Clerk
12/16/2016-03/10/2017
Miami – Florida
Responsibilities
- Provide the parts the technicians required through the window.
- Prepare the material order for every project.
- Organize and clean workplace.
SKILLS
- HACCP knowledge.
- Experience using SalesForce and Service Bench
- Microsoft Power Apps knowledge and experience.
- AutoCAD 2D and 3D knowledge.
- Experience with IMOPS, Pentagon, QAS software such as GainSeeker, and Microsoft Office.
- Experience doing Capability Analysis using Minitab.
- Developing knowledge of project management and total quality management.
- Knowledge of ISO 9001.
- Proficient in SAP.
- Experience measuring aircraft components to comply with components maintenance manuals (CMM).
- Experience with metrology.
- Tin welding skills.
- Experience reading and understanding components maintenance manuals (CMM).
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to work alone and in a team-based environment.
- Developing skills at disassembling, repairing, and testing aircraft components.
- Organizational and problem-solving skills. Strong attention to detail. Self-starter and enthusiastic.
- Time management.
- Multi-tasking.
- Problem solving.
- Fluent in English and Spanish.
Contact this candidate