Customer Service Team Member

SG

SHANNON GARDNER

************@*****.*** 843-***-**** Cary, NC 27511

Flexible Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with six years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.

Customer Relations

Quality Assurance

Customer Service

Safe Food Handling

Order Review

Strong Work Ethic

Food and Safety Standards

Food Preparation

Positive Attitude

Multitasking

Basic Mathematics

Cleaning and Sanitation

Cash Register Operation

Quick Learner

Problem-Solving

Team Oriented

Attention to Detail

Friendly and Outgoing

Chili's Restaurant Morrisville, NC

To-Go Specialist

07/2023 - Current

Exercised versatility in fast-paced, agile work environments. Displayed strong telephone etiquette, effectively handling difficult calls. Maintained positive working relationship with fellow staff and management.

Identified needs of customers promptly and efficiently. Followed food safety regulations pertaining to sanitation, food handling and storage.

Operated cash register to process cash, check and credit card transactions. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Starbucks Florence, SC

Barista

04/2021 - 10/2021

Prepared and served coffee, espresso drinks, blended coffees and teas. Maintained calm demeanor during high-volume periods and special events.

Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Managed morning rush of customers daily with efficient, levelheaded customer service.

Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Followed health, safety and sanitation guidelines to pass state inspections. Collected payments and provided accurate change.

Chipotle Florence, SC

Team Member

Addressed customer needs, responding to specific requests. Summary

Skills

Experience

12/2020 - 03/2021 Rotated through series of different stations based on team needs. Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Followed food safety regulations pertaining to sanitation, food handling and storage.

Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Followed recipes and customer requests to prepare meals. Longhorn Steakhouse Florence, SC

Hostess

08/2020 - 12/2020

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Greeted incoming guests to escort to assigned dining area and present menus.

Greeted guests and gathered information to seat groups or place on waitlist.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Performed regular restroom checks to restock supplies and handle minor cleaning.

McLeod Regional Medical Center

Florence, SC

Associate

10/2019 - 08/2020

Answered customer questions and provided store information. Followed food safety regulations pertaining to sanitation, food handling and storage.

Operated cash register to process cash, check and credit card transactions. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Performed variety of duties related to food service. Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Maintained professional demeanor during interactions with customers and co-workers.

Marion Animal Hospital Marion, SC

Volunteer

10/2016 - 05/2018

Followed directions from supervisors and completed tasks within appropriate timeframe.

Kenneth Shuler Florence, SC

Licensed in Esthetician

04/2021

Sonrise Christian Academy Marion, SC

High School Diploma

05/2019

Education and Training

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