Customer Service Entry Level
Resume:
Jennifer Caccavale
Boynton Beach, *****, US, 561-***-****, **********@*****.***
SUMMARY Dedicated Customer Service Professional with over 22 years of experience in client-facing roles. Expertise in managing staff, facilitating exceptional customer interactions, and resolving complex issues. Proven track record of ensuring compliance and maintaining high standards of care in healthcare settings. Successfully led teams to enhance customer satisfaction, resulting in increased client loyalty. Ready to bring strong problem-solving skills and a commitment to service excellence to Everon, ensuring every customer’s needs are met seamlessly.
WORK EXPERIENCE
05/2002 – 07/2015 Agency Manager, VICTORIA HOME HEALTH CARE Lake Worth, USA Directed overall agency operations and managed a dedicated team of employees.
Executed hiring and termination processes to ensure optimal staff performance.
Maintained comprehensive documentation for Medicaid and Medicare compliance.
Guaranteed that patients received the promised level of care. Guided family members in making informed care decisions. Orchestrated marketing initiatives and cultivated partnerships with medical professionals.
04/1995 – 05/1999 Cashier/Customer Service Manager, Delray Lincoln Mercury
Delray Beach, USA
Oversaw sales paperwork and prepared service reports to streamline operations.
Facilitated customer interactions and efficiently scheduled appointments. Executed data entry for banking transactions, including cash drops. 01/1993 – 03/1994 Medical Receptionist, Staffbuilders Home Care Agency Delray Beach, USA Managed phone communications and organized filing systems for efficient information retrieval.
Scheduled staff for home care patients to ensure proper coverage. Communicated effectively with doctors regarding patient care and medication management.
Coordinated patient care alongside family members and handled insurance billing processes.
EDUCATION
03/1996 – Present South Technical Adult Education
Certificates, Multiple areas in Business, medical
Terminology, phlebotomy
Boynton Beach, USA
06/1990 – 09/1992 Palm Beach State College
Associate's degree, Medical Assisting
Lake Worth, USA
SKILLS Customer service Multi-line phone systems
Computer skills Schedule management
Medical scheduling Office management
Leadership Home care
Medical receptionist
Medical terminology Insurance verification
Medical records Patient
care
Medical billing Medical office experience
Hospital experience Hardworking
Creativity Determined
Fast learner Attention to detail
Problem Solving Technical Aptitude
Technical Support High School Diploma
Deductive Reasoning Collaboration
Coaching
REFERENCES Brian Fox
Engineering, Asplundh Trees
Donna Bly
Retired, Owned Home Health agencies
*******@*****.***
Kate Ahlgren
Student, Radiology Student
Just graduared from a 2 year Radiology program.
I have a lot of experience interacting with people. All of my work was needing great communication skills. Im looking forward to working again. Having new interactions with people.
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