System Administrator Technical Specialist

Qualifications Summary

A multi-skilled Information Technology Specialist with extensive knowledge of configuring and monitoring computing systems

Ability to manage server infrastructures and network operations across multiple platforms

Experience in prioritizing and completing tasks in order to meet competing deadlines

Motivated to provide exceptional customer service related to all support queries

Capacity to decipher complications through analytical identification and implementation of a resolution

Remarkable interpersonal skills with excellence in verbal and written communication

Detail-oriented individual with the ability to establish priorities and effectively function independently in a high-volume environment

Technical Skills

Microsoft domain infrastructure and services, including AD, DNS, DHCP, TCP/IP, WINS, LAN/WAN, and SAN

SQL and SharePoint database administration, Office 365 administration, Microsoft Teams, OneDrive, Azure Active Directory

Windows Server 2003/2008/2012/2016/2019 and Windows 7/10 operating system

VoIP telephony services, PowerShell Scripting, SCCM and Microsoft Deployment Toolkit

Setup, configuration, and support for VMware and Hyper-V virtualization

Cisco networking and layer-2/3 switching, and VLAN configurations

MCSA: SQL 2016 Database Administration

Citrix XenApp and XenDesktop

Backup and antivirus configuration and administration

Professional Experience

Rian Consulting Inc. (Fiera Foods), Toronto, Ontario

Senior Technical Specialist December 2020 – Present

Providing assistance to clients in relation to Windows and Mac operating systems in order to support an efficient and effective work environment

Active leader through the proposal and initiation of operational solutions within the Information Technology department

Supporting stakeholders within the company through effective management of Jamf Apple Device Management and Microsoft Intune

Effectively managing and assisting in troubleshooting issues associated with the operating system (Windows Server, Windows 10), network connectivity, Microsoft Office, and Office 365

Demonstrating strong knowledge and skills of hardware devices through installation and configuration of new printers, fax machines, scanners, and other peripheral devices

Assisting in the creation, removal, and updating of staff account information, while handling Citrix cloud migration to ensure an operative daily work flow

Providing on-site and remote technical support for end users' PC and network connectivity through the help-desk ticketing system

Successfully implementing and migrating users from a Microsoft Windows environment to a Mac operating system

Computer World, Markham, Ontario

Owner & IT Support/Consultant March 2020 – December 2020

Provided strategic guidance and consultation to stakeholders regarding technology and IT infrastructures

Effectively worked in collaboration with clients to determine project requirements and desired outcomes by defining the scope of the partnership and development of timelines

Demonstrated and gaining a thorough understanding of system specifications, work practices, and the nature of the business for clients

Actively researched different build technologies to ensure optimal installation and configuration of computer systems

Mitigated potential risks by prioritizing tasks to be completed while identifying further defined areas for improvement

Implementation of IT systems to ensure client satisfaction as well as building and configuring wireless and wired networks

East Penn Canada, Ajax, Ontario

Network & System Administrator January 2019 – February 2020

Developed, implemented, and maintained the design of the overall logical and technical IT architecture

Provided efficient IT infrastructure planning and governance through in-depth knowledge of company’s existing IT network and system architecture, maintained all documentation, and conducted research of emerging technologies

Ensured appropriate deployment of IT infrastructure to maintain optimal results

Maintained IT operations management through provision of ongoing support of all on-premises and hosted hardware, vendor managed network including LAN, WAN, VPN, security, firewalls, routers, switches, servers, and wireless access points, along with all domains and enterprise directory services such as DNS and DHCP

Contributed to continuous quality improvement by monitoring, tracking, and resolving all assigned incidents, activities, tasks, and change requests

Articulated risks and opportunities while sourcing and analyzing potential solutions to execute a trustworthy outcome

Demonstrated strong managerial traits through monitoring and overseeing third-party vendors to ensure services meet contracted requirements and service level agreements

CGI Canada, Toronto, Ontario

Consultant, End-User Services October 2018 – January 2019

Worked collaboratively with WSIB to provide support, both remotely and onsite, on a range of technical concerns

Demonstrated initiative through coordination and documentation of education provided to support development of technicians

Maintained daily operations through installing, diagnosing, repairing, and migrating all PC operating systems to Windows 10 to improve computer efficiency and performance

Effectively depicted problem solving competencies through troubleshooting of identified areas to maintain exemplary performance and achieve optimal results

Computer World, Markham, Ontario

Owner & IT Support Analyst October 2016 – October 2018

Provided strategic guidance to stakeholders regarding technology and IT infrastructures

Effectively worked in collaboration with clients to determine project requirements and desired outcomes by defining the scope of the partnership and development of timelines

Demonstrated flexibility by travelling to various locations and gaining a thorough understanding of system specifications, work practices, and the nature of the business

Actively researched different build technologies to ensure optimal installation and configuration of computer systems

Mitigated potential risks by prioritizing tasks to be completed while identifying further defined areas for improvement

Analyzed post-implementation of IT systems to ensure client satisfaction and retention

Trench Limited acquired by Siemens AG, Scarborough

Network & System Administrator July 2000 – September 2016

Provided technical support by selecting, designing, testing, implementing, and maintaining daily operations

Configured and supported all server hardware and software to provide current, reliable systems with capacity to meet both current and future business requirements

Manage and maintain corporate applications, including on premise SAP, LAN/WAN, Windows servers, active directory, and Exchange servers

Optimized procedures through evaluation of new hardware and software offerings in relation to suitability, effectiveness, and cost savings

Conducted a needs assessment to determine requirements and performed necessary upgrades to servers, networks, and creation of GPOs

Maintain documentation of routine maintenance, systems configuration, and resolutions

Developed, maintained, and managed engineering applications in accordance with methodology standards utilizing SQL

Worked efficiently to provide exemplary audio and visual technical support for all employees and executive committee

Alleviated corporate concern by establishing a back-up and recovery system utilizing Veritas System Recovery software

Successfully implemented and configured the use of HR applications such as Oracle’s PeopleSoft, along with ERP applications such as SAP SE

Collaborated with project managers to establish shared objectives and outcomes in relation to IT infrastructures

Demonstrated proficiency in handling active directory, DNS, WINS, Windows servers, Windows clustering, Windows RADIUS, live communication, and VMware

Evaluated and addressed service requests utilizing the Remedy ticketing system and ServiceNow to track internal problems and uphold optimal productivity

Optimized remote users’ connectivity by utilizing web server connectivity and VPN setup

Effectively planned for service outages to alleviate risks to the operations of the company

Education

Continued Education

Courses included, but not limited to, the following: MCSE (Windows server 2003); Interconnecting Cisco Networking Devices (CCNA); User Support for Windows 7/10 Operating System; Structure System Analysis and Design; Web Development and Design; Relational Database Management System (SQL); Introduction to SAP; Data Privacy Training

DeVry Institute of Technology, Toronto, Ontario

Diploma in Computer Programming for Business

Courses included, but not limited to, the following: C Programming I/II, Accounting with ACCPAC, Structured System Analysis & Design, Business Software, Introduction to Computer Applications, Network Operating Systems

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