Front Desk Customer Service

JOYFUL DUBE

Phone: +263********* / +263*********

Email: **********@*****.***

Location: 62 Central Avenue, Harare

Professional Summary

Psychology graduate with a passion for Human Resources and Administrative operations. Experienced in executive support, recruitment, employee relations, data entry, and customer service. Demonstrated ability to manage office systems, drive HR compliance, support business development efforts, and ensure seamless administrative workflows. Seeking roles in HR, Administration, or Business Development where I can contribute strategically and grow within a dynamic organization.

Key Skills

Payroll Processing

Recruitment & Employee Records Management

Compliance & Policy Implementation

Data Analysis & Reporting

Customer Service Excellence

Social Media Marketing & Public Relations

MS Office, CRM, and Payroll Software Proficiency

Professional Experience

Virtual Executive Assistant

AskChenai, Harare

February 2025 – Present

Support project coordination and task delegation among virtual assistant teams.

Handle confidential information and assist in internal operations and reporting.

Manage social media platforms and digital content creation using Canva and Notion.

Coordinate client communication, meeting scheduling, and follow-ups.

Provide high-level executive support including calendar, email, and task management.

Admin Officer

Enginove Pvt Ltd, Harare

July 2024 – Jan 2025

Managed customer service and office operations, including scheduling, diary management, and project support.

Assisted construction project managers with budgeting, scheduling, and bid packages.

Supervised grant and tender application processes, guiding staff on funding policies and procedures.

Employee records management and Office management

Preparing hr documents and communication material

Recruitment and onboarding support

PA to the Managing Director

Front Office / Customer Service Representative

FedEx Express, Harare

August 2021 – July 2024

Provided customer assistance with shipping options, rates, and issue resolution to improve client satisfaction.

Processed orders accurately, promoted services, and built strong client relationships.

Collaborated on team training initiatives and provided feedback to enhance service and sales.

Data & IT Officer

Grandincore Tobacco Company, Harare

March 2021 – July 2021

Captured and analyzed data, managed input disbursement and contracts, and addressed IT queries.

Admin & Data Clerk Assistant

Data Mondial, South Africa

July 2017 – December 2018

Supported recruitment and record updates, enforced health and safety policies, and managed office administration.

Enter data from source documents into prescribed databases

Transcribe information into required electronic format

Enumerator

Ministry of Health and Child Care

Nov 2015 – March 2016

Research Enumerator,

Data translation and transcribing,

Data Analysis

Data report writing

Education

Certificate in Early Childhood Educational Psychology

Allison

Diploma in Human Resources Management

Institute of People Management of Zimbabwe

Certificate in Payroll Administration

Institute of People Management of Zimbabwe

Executive Certificate in Project Management

University of Zimbabwe

Bachelor of Science Honors Degree in Psychology

Women’s University in Africa

Reference

Available upon request

Contact this candidate