Customer Service Assistant Manager
Resume:
MERRY GILBERT
South Jordan, UT *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Jo-Ann Fabric and Craft Stores-Utah
September 2021 to Present
Opening and close store reports register balancing of 11 reconciling .payroll setting retail shelves. Assistant Customer Service Manager
Cvs pharmacy-South Jordan, UT
August 2023 to June 2025
• Managed a team of XX customer service representatives, providing guidance and support to ensure high-quality customer interactions
• Implemented new customer service strategies resulting in an XX% increase in overall customer satisfaction ratings
• Developed and delivered comprehensive training programs for new hires, resulting in a XX% reduction in onboarding time
• Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention by XX%
• Developed strong relationships with key clients through regular communication and proactive problem- solving initiatives
• Identified recurring issues reported by customers through analysis of support tickets data; collaborated with relevant departments to implement permanent solutions
• Implemented a customer loyalty program that increased repeat business by XX% Cosmetologist/Hair Stylist
Carlas-Whidbey Island, WA
January 1997 to October 2007
Hair Stylist nail tech. On location wedding stylist. Education
Vocational college in Cosmetology
Wolfred beauty Institute-Houston, TX
Skills
• Cash handling
• Communication skills
• Registers
• Supervising experience
• Retail management
• Customer service
• Cash register
• Sales
Contact this candidate