Customer Service Sales Manager
Resume:
DAVE WALKER
Largo FL *****
**********.*@*****.*** 813-***-****
OBJECTIVE To earn a position within your organization that will enable me to excel in my strengths of intense customer service and growing your business. SKILLS & ABILITIES The ability to communicate in a positive manner with all levels of employees within a company. Various software applications including but not limited to Microsoft, Excel, Word functions, and Eclipse, EXPERIENCE PRODUCT MANAGER / AREA OPERATIONS MANAGER Capital Electric / World Electric Supply
Jan 2020-Feb 2025
Maintaining inventory for Tools & Safety Solutions Division consisting of 9 branches
● Properly repairing item and inventory issues
● Working with Manufactures on promotions and volume pricing
● Working with A/P on reconciling invoices, statements
● Communicating and working with the warehouse on shipping issues
● Expediting PO’s with manufacturing CSR’s.
ACCOUNT MANAGER
Ensco Supply / Capital Electric Charlotte NC
Jan 2018-Jan 2020
● Developing new accounts and maintaining existing customers through strategic customer service planning
● Present and execute manufacture promos throughout the year.
● Work through customer objections and offer solutions to those objections
SALES MANAGER
FLORIDA INTERNATIONAL MARKETING POMPANO BEACH FLORIDA FEBRUARY 2011-JAN 2018
● Manufacture representative responsible for west coast of Florida
● Manage over 100 distributor accounts and approximately 20 manufactures
● Work closely with contractors to drive sales from the outside where necessary
● Educate and train distributor sales staff on new products as well as conduct sales meeting on existing ones
● Conduct trainings and certifications at end user level for compliance purposes
● Grew the region from $1.2 million to over $5 million in this period SALES MANAGER
BIG D TOOL COMPANY DALLAS TEXAS
FEBRUARY 2009-FEBRUARY 2011
● Three to five-year project to rebuild outside sales program
● Regained customer confidence through consistent and overwhelming customer service
● Implemented sales programs and realigned sales force
● Participated with management to reorganize and restructure inventory
GENERAL MANAGER
BLUME SUPPLY CHARLOTTE NORTH CAROLINA
SEPTEMBER 2005-FEBRUARY 2009
● Implemented new product groups within the company
● Assisted in reorganization of warehouse
● Emphasized new approach in customer service
● Reviewed daily transactions for proper pricing and monitor margins
● Managed all aspects of day to day activities
SALES MANAGER
BLUME SUPPLY CHARLOTTE NORTH CAROLINA
SEPTEMBER 2001-SEPTEMBER 2005
● Responsible for realigning and reorganizing outside sales team
● Increased outside sales by 80% in this period
● Emphasized new customer service approach
● Assisted in developing software program for tracking purposes within the company
● Made jobsite calls with sales team to enforce and emphasize customer service
● Conducted weekly sales meetings to develop and achieve goals PAGE 2
EDUCATION WEST VIRGINIA UNIVERSITY, MORGANTOWN WV
STUDIED BUSINESS MANAGEMENT
Member Sigma Phi Epsilon fraternity
COMMUNICATION As the 3M representative in Florida, I was tasked to many hours in training rooms communicating with inspectors, engineers, and architects, as well as contractors.
REFERENCES ON REQUEST
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