Customer Service Experience
Resume:
Kimberly Watson
Murfreesboro,TN,37130
********.*********@*****.***
EXPERIENCE
Goodwill, Springfield,TN— Cashier
MONTH 06/16\2014 - 07/16/2014
● Operate cash registers, handling cash, credit, and debit transactions accurately and efficiently.
● Provide excellent customer service, addressing inquiries, assisting with product selection, and resolving any issues or concerns.
● Process returns and exchanges according to store policies, ensuring customer satisfaction.
● Maintain an organized and clean checkout area, ensuring a positive customer experience.
● Scan and bag items quickly while maintaining attention to detail to prevent errors.
● Handle cash, check, and credit transactions in compliance with company policies and procedures.
● Verify customer identification for age-restricted products such as alcohol or tobacco.
● Upsell and promote store specials, loyalty programs, and additional products to increase sales.
● Balance the cash drawer at the start and end of shifts, ensuring accuracy
Macys, Portland,TN (Seasonal) — ICQA
MONTH 09/16/2015 - 12/21/2015
Macys, Portland,TN (Seasonal) — Beauty
MONTH 11/08/2016 - 12/20/2016
● Pack products into boxes or containers with care, ensuring items are secure and undamaged during shipping.
● Label packages with accurate shipping information, ensuring proper documentation for delivery.
● Inspect products for quality before packing, reporting any damaged or defective items.
● Prepare and assemble packing materials, including bubble wrap, tape, and boxes, to ensure safe and efficient packing.
● Follow company guidelines and procedures for packing and labeling to ensure timely order fulfillment.
● Organize and categorize items based on orders to streamline the packing process.
● Use packing machinery and tools (e.g., tape dispensers, shrink wrap machines) to assist with packing.
● Perform quality control checks to ensure that the correct items are packed for each order.
● Assist with sorting and organizing inventory in the warehouse or packing area.
● Maintain a clean and organized workspace to improve packing efficiency and safety.
● Meet daily packing quotas and deadlines to ensure timely shipment of orders.
● Work with team members to coordinate the flow of packages, ensuring smooth operations during peak seasons.
● Follow health and safety guidelines to maintain a safe working environment
Dollar General, Springfield,TN -Cashier
Month 01/05/2017-2/28/2017
● Operate cash registers, handling cash, credit, and debit transactions accurately and efficiently.
● Provide excellent customer service, addressing inquiries, assisting with product selection, and resolving any issues or concerns.
● Process returns and exchanges according to store policies, ensuring customer satisfaction.
● Maintain an organized and clean checkout area, ensuring a positive customer experience.
● Scan and bag items quickly while maintaining attention to detail to prevent errors.
● Handle cash, check, and credit transactions in compliance with company policies and procedures.
● Verify customer identification for age-restricted products such as alcohol or tobacco.
● Upsell and promote store specials, loyalty programs, and additional products to increase sales.
● Balance the cash drawer at the start and end of shifts, ensuring accuracy and resolving any discrepancies.
● Assist with stocking shelves, ensuring products are well-organized and easily accessible.
● Process gift card transactions and assist customers with gift card sales.
● Work closely with team members and supervisors to maintain efficient store operations.
● Ensure all transactions are completed in a timely manner while maintaining a high level of customer satisfaction.
● Maintained calm demeanor during high-volume periods and special events.
Home Detailing, Murfreesboro,TN -Cleaner
Month 03/03/2017 - 4/6/2018
● Perform general cleaning duties, including sweeping, mopping, and vacuuming floors.
● Dust and wipe down all surfaces, including furniture, countertops, and appliances.
● Clean and sanitize bathrooms, including sinks, toilets, showers, and mirrors.
● Wash, fold, and put away laundry as needed.
● Clean windows, glass surfaces, and mirrors to ensure streak-free finishes.
● Organize and declutter spaces, maintaining an orderly environment.
Clean and disinfect kitchen areas, including countertops, sinks, stovetops, and cabinets.
● Ensure proper cleaning supplies and equipment are used for different surfaces and materials.
● Report any maintenance or repair issues observed during cleaning, such as broken fixtures or leaks.
● Restock cleaning supplies and request additional materials when necessary.
● Maintain a safe and organized cleaning area to ensure efficiency and safety.
● Deep clean carpets, rugs, and upholstery as part of scheduled cleaning services.
● Ensure all cleaning tasks are completed to the highest standards, meeting the client's needs and preferences.
Nissan
Month 5/7/2018-7/3/2018
●Extensive experience of parts selection, inspection, packing and delivery
●Sound knowledge of warehouse operations, factory procedures and customer service techniques
●Familiarity with handling and lifting of heavy loads during shift hours
●Ability to interact with coworkers and customers, in a helpful and positive manner
●Ability to manage and complete multiple tasks, concurrently and efficiently
●Determine and locate all correct parts by following order lists.
●Picked parts from the warehouse and inspected their quality, properly.
●Packed,stacked, and loaded part ordersonto trucks, for dispatch.
●Received, examined and counted consignments of warehouse supplies and items.
●Prepared and maintained computerized records related to inventory and part orders.
●Cleaned and tidied job site and maintained orderliness of work place
HoneyHill HomeCare
Month 4/3/2019-Currently
● Provide personal care and assistance with ADL’s, including bathing, dressing, grooming, and toileting.
● Assist with mobility and transfers, using proper lifting techniques and equipment as necessary.
● Prepare and serve nutritional meals, ensuring dietary restrictions are followed.
● Administer medications and assist with managing schedules for appointments.
● Monitor and record vital signs, such as blood pressure, temperature, and pulse, and report any significant changes to clients health.
● Provide companionship and emotional support to individuals, fostering a positive and comforting environment.
● Assist with light housekeeping tasks, including laundry, cleaning, and organizing living space.
● Offer transportation to medical appointments, special outings, and other errands.
● Communicate effectively with family members and healthcare providers to ensure the well-being of the client.
● Document and maintain accurate records of care provided and progress.
Deborah J. Johnson Rehabilitation Center (TN Womens Prison)- Medical Records Clerk
October 2021 - December 2021
● Manage and organize patient medical records to ensure accuracy, confidentiality, and compliance with health regulations.
● Input and update patient information into electronic health records (EHR) or paper files.
● Verify patient identity and ensure all relevant information is accurately recorded and updated.
● Process requests for patient medical records, ensuring proper authorization and handling of sensitive information.
● Ensure proper filing and storage of medical records in compliance with privacy and regulatory standards (HIPAA).
● Monitor and track records for completeness, accuracy, and compliance with healthcare standards and procedures.
● Assist healthcare providers with retrieving necessary medical records or reports for patient care.
● Coordinate with other departments to ensure seamless access to medical records for billing, insurance, and legal purposes.
● Enter patient information into medical record systems (EHR/EMR) accurately and promptly.
● Audit medical records for discrepancies or missing information, working with healthcare staff to resolve issues.
● Maintain and update patient histories, diagnostic information, treatments, and test results.
● Ensure patient records are up to date and appropriately filed according to department protocols.
EDUCATION
Springfield High School, Springfield,TN—
August 2012 - May 2015
Strayer University, Nashville, TN -
October 2020- Currently
SKILLS
●Cash register knowledge
●Customer service skills
●Floor stocking
●Up selling
●Great bedside manner
●Enthusiastic people person
●Time management
●Advanced Organizational skills
●Basic Computer knowledge
●Great problem solver
●Good with working under pressure
●Special event organization
●Detailed cleaning
ACTIVITIES AND HONORS
Service oriented part time Subcontractor Detailed - Specialist searching for part time or full time work. I listen well and learn quickly with hands-on training and am motivated to provide quality service. Connect well with others and help resolve discrepancies in a calm and professional manner. Qualifications Extensive experience working with Multitasking people. Speedy and efficient Up-selling Time management Conflict resolution Inventory management Cooperative team player Engaging personality Detail oriented.
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