Customer Service Representative, Data Entry

Lisa Johnson

Irving, TX *****

945-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Empathetic and detail-oriented Customer Service Representative with a strong background in remote support roles, including chat and phone-based assistance. Adept at resolving complex issues, verifying identities, and delivering exceptional service in fast-paced environments. Known for clear written communication, active listening, and maintaining high customer satisfaction. Seeking to contribute these strengths in a dynamic chat support position.

PROFESSIONAL EXPERIENCE

Foundever (Remote)

Customer Service Representative – Progressive Insurance

May 2024 – Present

• Delivered chat and phone support for auto insurance policy servicing

• Assisted customers with billing inquiries, coverage changes, and account updates

• Maintained high satisfaction scores through empathetic and efficient communication

Resolution Supervisor – Intuit (TurboTax)

March 2024 – May 2024

• Led chat-based identity verification and fraud resolution

• Supported agents in handling sensitive customer data securely

• Ensured timely and accurate responses during high-volume tax season

Amazon DSP – RGSL, Lewisville, TX

Delivery Associate

Nov 2023 – Feb 2024

• Ensured timely delivery and customer satisfaction

• Communicated effectively with dispatch and customers

Self-Employed – Irving, TX

Stay-at-Home Parent & Service Provider

July 2013 – Nov 2023

• Managed household logistics and informal support services

• Maintained strong organizational and multitasking skills

EDUCATION

Associate Degree in Nursing

Brookhaven College – Dallas, TX

Sept 2002 – May 2003

Additional coursework at:

• El Centro Community College

• University of Texas at San Antonio

SKILLS & CERTIFICATIONS

• Written Communication & Proofreading

• Empathetic Listening & Rapport Building

• Remote Chat Support & Identity Verification

• Tools: Compass, Finesse, Avaya Agent Desktop

• Secure Communication: Bitwarden, Proton Mail

• RN License (Active)

• CPR & First Aid Certified

Contact this candidate