Customer Engagement and Supply Chain Logistics Experience

Devon Jordan

Boston, MA ***** 857-***-**** ******.*****@*****.***

Summary

Results-oriented professional skilled in customer engagement, showcasing extensive experience in Customer Service, Shipping, and Receiving within Manufacturing, Pharmaceutical, Information Technology, Warehousing, Automotive and Retail industries.

Skills

Keen knack for building relationships and interfacing with customers

Empathetic characteristics, with the ability to navigate difficult conversations in a clear, concise, and respectful manner

Advanced knowledge navigating various business

applications (e.g., Microsoft 365, SharePoint, Teams, Zoom, ServiceNow, and Salesforce)

Typing proficiency of 40 words per minute

Action-oriented and not intimidated by deadlines

Fundamentally advanced in order entry at an elite level Excellent interpersonal and organizational skills

Thorough understanding of product codes, cost codes, and chargeback codes

Can decipher key information from logistical

paperwork, e.g. Packing slips, manifests, and bills of lading

Automotive service sales and advisory

Route delivery operations experience using a cargo van, transit van, sprinter or sedan

Able to lift up to 50 lbs

Material handling proficiency in forklifts and electric pallet jacks

Exemplary attention to detail

Experience

STAGING & PRODUCTION ASSOCIATE 01/2025 - Current Procter & Gamble/Gillette - Boston, MA

Gather necessary components and materials for a specific work order in preparation for kit assembly. Daily use of seated forklifts, standing power lifts, and pallet jacks to move kits of parts, and pallets to their designated staging area.

Select items from shelves based on a pick list, considering factors like number, size, color, quantity, and quality. Assess inventory to ensure appropriate stock levels, and timely replenishment. Acquired forklift training and certification, as required by company policies. MATERIAL HANDLER 07/2024 - 12/2024

Cargo Force Inc - East Boston, MA

Ensured efficient handling of dangerous goods and Unit Load Devices (ULDs) during transport. Participated in cargo unloading with other workers to achieve efficient and safe transportation. Operated forklifts and pallet jacks to load and unload truck shipments effectively. Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity. Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders. Assisted in assembling and disassembling pallets containing heavyweight freight. AUTOMOTIVE SERVICE ADVISOR 02/2024 - 06/2024

Boch/Nucar Toyota - Norwood, MA

Performed strong written and verbal communication skills to articulate the necessity of the repair in a way that the customer understands.

Entered data into the internal parts system using part numbers, bar codes, and product codes. Organized and stored incoming merchandise in designated areas. Scanned barcodes into the internal parts system to verify part names and locations. Responded promptly to customer inquiries related to product availability and pricing information. Upsold additional products, such as extended warranties, oil changes, tire rotations, tune-ups, and general maintenance.

Maintained an average customer survey feedback score of 4.7 out of 5. SENIOR SPACE PLANNING ASSOCIATE 05/2013 - 01/2024 athenahealth - Boston, Massachusetts

Helped manage and develop seating plans based on departmental needs, which helped evoke collaborative initiatives.

Spearheaded strategic planning discussions with key stakeholders in HR, Finance, Customer Success, and Engineering, with the intent to promote team-building exercises and collaboration. Developed innovative design concepts and engaging spatial plans for Executive Leadership utilizing CAD-based 3D design

Nurtured robust vendor relationships, frequently securing advantageous pricing for furniture and supply chain inventory

Facilitated new hire onboarding processes in collaboration with HR Business Partners and guided first-day tours of facility and essential areas.

Collaborated with Information Technology (IT) to streamline technology and phone installations for all new hire workstations

Conducted growth assessment and employee attrition analysis reports OFFICE SERVICES SENIOR TEAM LEAD 01/2010 - 05/2013 Novartis Biomedical Institute - Cambridge, MA

Helped create and enforce effective SOPs, securing alignment with departmental service-level agreements (SLAs). Sorted mail according to established routing schemes, and utilized scanning equipment to optimize package receiving operations.

Utilized cargo vans or transit vans for delivering supplies, employee packages, and various goods across campus. Organized conference room setups aligning with A/V support, catering management, event logistics, and breakdown operations.

Prepared items for shipment, interfacing with UPS WorldShip and FedEx Ship Manager. Checked freight bills against freights received to confirm the accuracy of shipments. Executed minor to significant repairs across campus as part of internal maintenance team An In-depth Look

I reserve immense pride in my ability to quickly adapt to new roles, responsibilities and settings, leveraging over 20 years of professional experience. I'm a quick learner with the sole intent to be effective. Certifications

Certificate: OSHA Compliance Powered Industrial Truck Operator Safety Program Class 1 & 3 Date of Issuance: 01/03/2025

Date of Expiration: 01/03/2027

Certification Number: #IN010125

References

References available upon request.

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