Patient Care Representative
Resume:
Samantha Kessler
Columbus, GA *****
******************@*****.***
Professional Summary:
I am a 36-year-old mother of 2 kids, I was born and raised in Columbus, Georgia. I have an incredibly strong work ethic. I was raised to work hard for what I wanted in life and always treat others with respect, regardless of the situation. I pride myself in my hard work and dedication to my employer. I do whatever I need be to get the job done correctly, in a timely manner, while maintaining excellent customer service/ patient care, as it is a direct reflection of the company I am representing. Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience:
Patient Access Representative
Southeastern Cardiology Associates-Columbus, GA
July 2024 to Present
I answer the phone in a small call center type setting, scheduling appointments for multiple doctors and nurses practitioners for various tests along with sending messages to the corresponding nurses for that patients physician. I also do hospital consults.
Medical Assistant
Columbus Foot Care Associates-Columbus, GA
April 2023 to September 2023
I was working full time at a podiatrists’ office where I was responsible for a variety of tasks, including, entering all new patient demographic information into the EMR system, verifying patient information before their appointment, pulling patients back and rooming them, x-rays of feet and/or ankles, injections, sterilization of medical instruments, stocking the rooms with the items the doctors need to accommodate patients during the visit, assisting in minor in office procedures, as well as fitting patients with shoe inserts, CAM boots, night splints, and surgical shoes as instructed by the physician. Medical
Receptionist
Peachtree Immediate Care-Columbus, GA
August 2021 to February 2022
I worked 12-hour shifts at an urgent care where I was responsible for answering the phone, handling all incoming and outgoing faxes, entering all new patient demographic information, verifying insurance(s), collecting co-pays, balancing the money at the end of the day as well as making sure I was providing excellent patient care at all times.
Patient Scheduling Coordinator/New Patient Referral Specialist Renal Associates, LLC-Columbus, GA
April 2021 to August 2021
I was responsible for scheduling all new patient appointments for 5 physicians and 3 nurse practitioners for multiple locations. I entered demographic information, verified insurance coverage, making sure to speak with the patient prior to scheduling due to their dialysis schedule, mailing out the new patient packets, and keeping the referring physician updated on the patient’s health and status within our office.
Customer Service Representative
Anthem, Inc./Blue Cross Blue Shield of GA-Midland, GA September 2017 to January 2019
I was in a large call center setting, taking mainly inbound call where I explained to members how their insurance policies worked as far as the co-pay, deductible, coinsurance and out of pocket maximum were concerned. If the member had any questions about claims submitted on their behalf, I would review them and explain how it paid and processed toward the above benefits. Switchboard Operator/Medical Records
Specialist
Horizons Diagnostics, LLC-Columbus, GA
August 2010 to May 2013
I was in a small call center setting, where I was responsible for answering mainly inbound calls for 6 doctors and one nurse practitioner. I made and changed appointments to satisfy each doctor’s particular schedule, sent messages to the nurses and doctors as requested by the caller. I was also responsible for preparing physical copies of medical records, scanning paper charts into the EMR system, placing each item where it belonged within the patients’ electronic file, distributing incoming faxes, such as test results or blood work received from other doctors’ offices or hospitals, ensuring that the test results went to the assigned doctor, so they could be discussed with the patient.
Receptionist/Medical Assistant/Lab Assistant
Health Care First, PC-Columbus, GA
January 2007 to August 2010
I was responsible for all appointment reminders, answering the phone, data entry, new patient paperwork, copying ID’s and insurance card(s), insurance verification, collecting co-pays, filing, triage, urinalysis, blood draws, assisting in minor in office procedures, and of course providing excellent patient care all the while.
Education:
GED
Tillinghurst Adult Education Center-Columbus, GA
May 2006 to June 2006
Some College in Health Science
High school diploma or GED
Skills:
• Retail sales
• Collecting Various Forms Of Payments (10+ years)
• Patient care
• Childcare
• Documentation review
• Active Listening
• Interviewing
• Budgeting
• Office Management (4 years)
• Self Motivating
• Customer service
• Microsoft Excel
• Adaptability
• Triage (5 years)
• Insurance Verification
• HIPAA Knowledge
• Patient Care Plans
• X-Ray
• Sterile Processing
• Time management
• Resourcefulness
• EMR systems
• Emotional Intelligence
• Experience with children
• Attention To Detail
• Medical Record Management
• Microsoft Office
• Administering Injections
• Cash register
• Microsoft Word
• Administrative experience
• Personal assistant experience
• Anatomy Knowledge
• Purchasing
• Cooking
• Nursing (2 years)
• Computer skills
• Analysis skills
• Driving
• Sales
• Grocery store
• Care plans (5 years)
• Vital signs
• DME
• POS
• Hospital experience (2 years)
• Patient Referrals
• Electronic Medical Record (EMR) Systems
• Inbound + Outbound Calling
• Executive administrative support
• Google Docs
• Switchboard Operator (8 years)
• Taking Vitals
• Medical terminology
• Organization Skills
• Writing skills
• Microsoft Outlook
• Communication skills
• English
• Clerical experience
• Teaching
• Typing
• Hospitality
• Medical records
• Bookkeeping
• Microsoft Powerpoint
• Human resources
• Patient Scheduling
• Team development
• Dependable
• Data Entry
• Front desk
• Laboratory experience (2 years)
• DME Supplies
• Restaurant experience
• Organizational skills
• Supervising experience
• Infectious disease care
• Specimen Collection/Processing
• Verifying Insurance (10+ years)
• ICD coding
• Guest services
• Cash handling
• Serving
• Mindfulness
• Phlebotomy
• Multitasking
• Computer Savvy
Languages
• English - Fluent
• Spanish - Intermediate
Certifications and Licenses
GED
June 2006 to Present
Obtained my GED at 16 years old
Driver's License
Additional Information:
I do not have any certifications however, I wm currently taking courses and will graduate within the next 3 months max. I have 20+ years of experience in the medical field, everything from working in a hospital setting to a physician’s office. I love assisting people and knowing I am making a difference in peoples lives in a positive way.
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