Administrative Assistant Office Administrator

Pauline Thomas

League City, TX *****************@*****.*** 346-***-****

SUMMARY

Experienced and detail-driven Healthcare Office Administrator with over 15 years of success in office management, HR coordination, payroll, and administrative support in clinical and healthcare settings. Proven ability to optimize front-office operations, ensure regulatory compliance, and deliver exceptional internal service across teams. Seeking to bring efficiency and leadership to a healthcare organization with opportunities for growth.

CORE COMPETENCIES

• Office & Staff Management • Healthcare HR & Onboarding • EHR / EMR Systems (WellSky, Kinnser)

• Payroll (ADP, Kronos) • Benefits & Compliance (HIPAA) • Scheduling & Coordination

• Medical Billing & Invoicing • Employee Records & File Maintenance

• Microsoft Office Suite QuickBooks Taleo ServiceTrade

PROFESSIONAL EXPERIENCE

Administrative Assistant

Senior Helpers of Greater League City – League City, TX Oct 2023 – Present

- Manage central administrative functions including data entry, payroll processing, background checks, and VOE

- Coordinate caregiver schedules using WellSky Personal Care software

- Maintain personnel files, organize office meetings, and support event planning for employee engagement

- Assist with invoicing, spreadsheet creation, and ad hoc tasks for the Owner/Administrator

HR Director

Chrysalis Home Healthcare – Friendswood, TX Aug 2020 – May 2021

- Directed full-cycle HR operations including hiring, onboarding, termination, and policy creation

- Selected and managed employee benefits; ensured accurate and timely payroll verification

- Recruited new talent and maintained up-to-date compliance on personnel documentation

Administrative Assistant / HR Coordinator

Affinity Home Health Care – Webster, TX Oct 2019 – Mar 2020

- Processed onboarding, orientation, disciplinary actions, and unemployment claims

- Entered employee data into Kinnser (EHR) and managed access roles

- Supported hospice program development and policy manual creation

Office Manager

Hiller Offshore – Webster, TX Oct 2018 – Jul 2019

- Handled accounts payable, vendor verification, and inventory reconciliation

- Implemented new company procedures and supported management with administrative tasks

- Managed financial entries using E1 and ServiceTrade

Office Coordinator

Florida Mentor – Panama City, FL Aug 2014 – Jul 2018

- Oversaw HR tasks including payroll (Kronos), benefits support, orientation, licensing, and training

- Managed Medicaid billing, purchasing, accounts payable, and group home inspections

- Supported Area and Regional Directors; served on corporate committees and safety teams

Front Office Manager, Residential CRF

Panama City, FL Jan 2013 – Aug 2014

- Same role as above prior to company acquisition by Florida Mentor

Administrative Assistant / Bookkeeper

DNA Services / Beach Beginnings – Panama City Beach, FL Jan 2011 – Oct 2012

- Budgeted and handled accounting for HOAs; managed QuickBooks and Peachtree

- Provided full-service wedding/event coordination

Accounts Payable Clerk

Remsco – Panama City, FL Feb 2008 – Dec 2010

- Audited and scheduled payments; reconciled inventory and vendor accounts

Customer Service Representative

Nextel Partners – Panama City Beach, FL Aug 2003 – Apr 2007

- Resolved account issues, upsold services, and provided billing support

EDUCATION

GED – General Studies

Gulf Coast State College – Panama City, FL

CERTIFICATIONS & ASSESSMENTS

- Administrative Assistant Receptionist Filing & Organization – Highly Proficient

- Problem Solving – Expert

- Attention to Detail – Highly Proficient

- Bookkeeping / Accounting – Familiar

(*Verified by Indeed Skills Assessments*)

ADDITIONAL INFORMATION

- Quick learner Client-focused Skilled in Data Entry & Report Creation

- Professional, discreet, and dependable in handling confidential personnel data

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