Customer Service Retail Sales
Resume:
Lelah Carmelo
Philadelphia, PA *****
*******@*****.***
Work Experience
Cleaner
LevelUp LLC-Philadelphia, PA
June 2022 to August 2024
• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
• Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages
• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
• Assisted in the setup and breakdown of events or functions by arranging furniture, decorations, or equipment as needed
• Maintained confidentiality when dealing with sensitive information encountered during cleaning activities
• Completed daily checklists to ensure all assigned tasks were completed thoroughly and on schedule each day/shift
• Maintained a positive attitude even during challenging situations while providing excellent customer service
Retail Sales Associate
Foot Locker-King of Prussia, PA
October 2023 to May 2024
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Achieved consistently high conversion rates through persuasive selling techniques
• Developed strong understanding of products' features, enabling effective communication with customers
• Proactively approached customers on the shop floor, offering assistance and personalized recommendations
• Maintained cleanliness and organization of assigned areas within the store McDonalds Crew Member
McDonald's-Philadelphia, PA
May 2022 to September 2023
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Collaborated with team members to ensure smooth operations during peak hours
• Demonstrated strong communication skills by effectively communicating order details with kitchen staff
• Handled customer inquiries and complaints in a professional manner, resolving issues promptly
• Operated cash register system accurately, handling transactions with precision
• Followed proper food handling procedures to maintain freshness and prevent contamination
• Ensured compliance with all health codes and regulations during food preparation
• Efficiently managed multiple tasks simultaneously in a fast-paced environment
• Maintained knowledge of menu items, promotions, and special offers to provide accurate information to customers
Education
High School Education
tech freire charter high school-Philadelphia, PA
August 2023 to June 2025
Skills
• Early childhood education
• Fluent
• Classroom experience
• Experience Working With Students
• Communication skills
• Cash handling
• Childcare
• Cash register
• Gymnastics
• Sales
• Food handling (1 year)
• Autism Experience
• Retail sales
• english
• POS
• Preschool experience
• Classroom Management (1 year)
• Restaurant experience
• Customer service
• Behavior management
• Food service (1 year)
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