Team Lead Financial Services

LORENA WILLIAMS

Lawrenceville, GA *****

214-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Motivated claim's professional with excellent organizational, communication, and management skills. An outgoing individual who is able to utilize time management skills to prioritize work and meet objectives effectively and efficiently. An individual who pays attention to detail while still keeping the big picture in mind. SKILLS

Bilingual – English/Spanish Verbal & Written Communication Decision-Making Flexibility & Integrity

Analytical & Conflict Resolution Negotiation & Problem Solving Supervising & Training Detail Oriented & Multi-Tasking Dispute Resolution & Critical

Thinking

WORK HISTORY

02/2023 to Current Senior Supplement Adjuster

Progressive Insurance – Remote

Investigate and assess submitted supplemental estimates, photos, and invoices to process additional payments for approved items.

Revise estimates using Xactimate based on assessment for additional damage found covered under the policy.

Perform virtual inspections to verify damage and revise estimates. Mentor junior adjusters in claim handling.

Enhance client satisfaction by providing timely updates and maintaining accurate notation.

Streamline workflow for faster claim resolution by coordinating with contractors and insureds.

10/2022 to 12/2022 Team Lead

Crawford And Company – Remote

Responsible for reviewing team member's denial letters, settlement letters and authority requests during a catastrophe storm.

Act as resource for adjusters and assists with problem-solving and difficult cases. Assist in coordinating department training activities. Establish and executes controls to assure that the quality of the work meets or exceeds client standards.

Support on claim management, dispute settlement and other contract management and legal issues arising during the life of the claim. Complete and submitting weekly timesheet invoices for payroll. 07/2021 to 09/2022 Senior/Pre Litigation Property Adjuster FKS Insurance Services – Remote

Work closely with Attorneys to establish a litigation strategy after review of the file and coverage for residential/large loss claims. Handle Civil Remedy Notices while working with defense counsel for responses and settlement resolution. Ensured the responses were timely and appropriately reflected the insurance company's defense regarding “Bad Faith”. Manage mediations and appraisals. Maintained communication necessary to ensure the process moves forward in a timely fashion to claim resolution. Process Notices of Intent to litigate submitted to the Department of Financial Services by insured representatives. Researched the claims, and provided a written response and proposed resolution.

04/2020 to 07/2022 Property Estimate Reviewer

Crawford And Company – Remote

Review adjuster estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair. Verify proposed repairs are accurate based on knowledge of construction standards and practices as well as client requirements.

Compile specific estimate revision requests and interact with adjusters & Team Managers verbal and written) to obtain appropriate estimate corrections. Effectively applies specific program & industry guidelines during QA review process, potentially across multiple client programs, daily. 09/2017 to 05/2021 Team Lead/Pre Litigation Property Desk Examiner FKS Insurance Services – Daytona Beach, FL

Responsible for reviewing team member's denial letters, settlement letters and authority requests.

Collaborate, reevaluate & reconcile estimates and supplements in Xactimate for residential properties.

Review and respond to Department of Financial Services complaints and mediation requests and bring claim to resolution.

Negotiate claims to resolution with attorney's and public adjusters. Review estimates and photos that were submitted by inspectors to make sure they are in line with damages.

Explain coverage of loss and assist policyholders with itemization of damages, emergency repairs, and additional living arrangements. Issue coverage payments and handle all invoices for services from water mitigation companies, engineer assignments and emergency service vendors. Efficiently read and understand FL HO policies, to determine coverage. EDUCATION

No Degree: Paralegal Certification

University of North Texas At Dallas - Dallas, TX

No Degree: General Studies

Eastfield Community College - Mesquite, TX

CURRENT LICENSES HELD

Texas Adjusters License – All Lines - License #2272425 Florida Adjusters License – All Lines - License #w425297 Louisiana Adjusters License - All Lines License #965040

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