Customer Service Office Assistant
Resume:
JULIE DAVIS
Waterloo, IA *****
***********@*****.***
Professional Summary
During my time at Stuffems Toy Shop I have been responsible for daily shipments through Amazon, eBay, and Walmart.com. I was also tasked with creating shipments and fulfilling inventory for Amazon Prime warehouses. I am also responsible for customer service on these platforms to ensure customer satisfaction. Throughout my time there I managed other people working with me. It was my job to keep them busy with projects and have projects done for the busy holiday season. Authorized to work in the US for any employer
Work Experience
Fulfillment Manager
Stuffems Toy Shop-Waterloo, IA
December 2014 to Present
• Managed daily warehouse operations, including receiving, picking, packing, and shipping of products
• Maintained accurate inventory records through regular cycle counts and audits
• Resolved customer inquiries regarding order status, product availability, or shipping delays in a prompt and professional manner
• Collaborated with vendors to coordinate inbound shipments, resolve delivery discrepancies, or address product quality issues
• Maintained a clean and organized work environment by adhering to company standards for cleanliness and safety regulations
Office Assistant
Moeller Trucking Inc.-Denison, IA
June 2000 to June 2010
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Helped with payroll and invoicing using Quickbooks
• Driver Log book checks
Education
High school diploma
Gilbert High School-Gilbert, AZ
May 1994
High school diploma or GED
Skills
• Word processing
• Analysis skills
• Typing
• Order Fulfillment (10+ years)
• Communication skills
• Microsoft Outlook
• Data collection
• Time management
• Shipping & receiving (10+ years)
• 10 key typing (10+ years)
• Computer skills
• Microsoft Word
• Filing
• Accounts payable
• QuickBooks (5 years)
• Materials handling
• Microsoft Excel
• Organizational skills
• Office experience
• Data entry
• Customer service
Languages
• English
Certifications and Licenses
Driver's License
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