Customer Service Administrative Assistant
Resume:
SHERITA STEPHENS
League City, TX *****
****************@*****.***
Detailed- oriented Medical Billing and Coding graduate searching for a challenging long-term career in a medical facility that will utilize my extensive experience in customer service, scheduling coordination, and my education in the healthcare industry.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Front Desk Concierge
REGAL ESTATES-League City, TX
September 2022 to Present
A part-time position with administrative assistant duties. I ensure everyone checks in and check out, answering phone calls, directing calls to staff, write end of the evening reports, directing visitors to residence apartments, alerting staff of issues by way of walkie-talkie, record and monitoring pendants alarms, and daily activities throughout the day, announcing, and recording incoming deliveries. Providing customer service to residence who may need extra help checking mail or using kiosk. Receiving Unloader/ RSR Operator
Walmart-Baytown, TX
November 2021 to Present
Verified the shipment, inspect freight, processed, unload and build pallets, prepare pallets for storage. Operate RSR forklift to store cargo in warehouse,bring down cargo for order filling, bring down cargo to be shipped out to Walmart and Sam’s stores
Scheduling Coordinator
Coastal Eye Associates-Alvin, TX
November 2016 to November 2021
Appointment Scheduling and Verifier
Assists clients by determining needs, scheduling or canceling appointments, or referring to correct staff person. Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry. Provides information to Clinic callers according to the Clinic's Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements. Sales Floor Associate
Home Depot-League City, TX
March 2016 to November 2021
A part-time sales associate. Greeting customers who enter the shop. Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for. Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Security Officer
Whelan Security-Houston, TX
June 2013 to November 2016
Protect property by maintaining a high visibility presence to deter illegal and inappropriate actions, observing or either directly, through patrols, or by watching, control of radios, keys, and other equipment assigned, being alert for persons engaging in prohibited behavior on the property, Perform all additional duties as assigned by Management.
Medical Billing and Coding Specialist
Meridian Family Medical Associates-Pasadena, TX
June 2016 to July 2016
• Answered patients' billing questions
• Collected billing information from patients
• Committed to accurate payment posting
• Utilized of billing software for accuracy
• Remington College internship
Customer Service Representative
Conn's Home Plus-Houston, TX
January 2014 to August 2015
Customer Service Rep.
Interact with businesses' customers by telephone, email or face-to-face. Responsible for responding to customers' inquiries and needs.
Answering questions about products or how they work. Resolve complaints about product function, over- charges or replacing missing or broken parts, and dispatch driver to service calls..
• Interact with businesses' customers by telephone, email or face-to-face.
• Responding to customers' inquiries and needs.
• Answering questions about products or how they work. Resolve complaints about product
• Function, over-charges or replacing missing or broken parts, and dispatch driver to service calls. Pharmacy Technician
Central Pharmacy Omnicare-North Little Rock, AR
August 2012 to June 2013
Responsible for filling prescriptions, pulling orders, and returning drugs back to stock. Education
Diploma in Medical Insurance and Coding in Medical Insurance and Coding REMINGTON COLLEGE - Webster, TX
July 2016 to July 2016
Skills
• Claims (Less than 1 year)
• filing (10+ years)
• HIPAA (10+ years)
• Medical Terminology (1 year)
• Scheduling (10+ years) SKILLS Appeals for Denied Claims Completion of Insurance Forms Computerized Medical Billing Front Office Procedures Insurance Filing and Coding Medical Terminology Ordering of Medical Supplies and Materials Patient Confidentiality (HIPAA Patient Scheduling
• Guest Services
• Word Processing
• Medical Receptionist
Contact this candidate