Customer Service Medical Receptionist
Resume:
Mayliz Fragoso
CONTACT
***************@*****.***
Hartford, CT 06114
EDUCATION
Connecticut River Academy
High School Diploma
East Hartford, CT, CT
Jun 2021
SKILLS
Fast learner
Responsible
Reliable
Positive attitude
Great communication
Resilient
Works well Under pressure
Adaptability
Able to Multitask
Works well with others
Active listener
Attention to detail
Problem solving skills
Flexible
Good time management
Good decision making
Remain professional at all
times
PROFESSIONAL SUMMARY
Dynamic Medical Receptionist with experience at Connecticut Children's Medical Center and Hartford Hospital, known for exceptional communication and multitasking abilities. Proven track record in managing patient interactions and scheduling efficiently. I am committed to creating a welcoming environment, consistently maintaining professionalism under pressure while ensuring patient needs are met effectively. WORK EXPERIENCE
Connecticut Children's Medical Center, Medical
Receptionist General Surgery Department
Hartford, CT - Dec 2023 Dec 2024
Answer and triage all incoming calls to the office; documenting patients questions and concern, sending the message to the nursing station.
Assist with the Doctor's line
Schedule appointments for new patients, post ops, follow ups, including scheduling referrals in the workque. Check-in all appointments for General surgery and assist with Urology dept. Check-in
Obtain all necessary information and documents such as updating demographics, collecting consents, pre-op forms, DCF and legal court documents.
Epic experience
Collect and verify insurance
Collect copays
Create a safe positive environment for children, families, and coworkers.
Hartford Hospital, Customer Service Call Operator/ Guest Services
Hartford, CT - Dec 2022 Oct 2023
Answer and transfer all incoming calls to the main hospital line
Provide general information to patients, families, and staff members
Announce emergency STAT calls overhead on intercom Experience with Epic
Check-in all HH visitors during covid-19 restrictions; HH Main lobby, Conklin building
Manage visitation for each patient; logging and keeping track, following the Hospital's policy including PHI protocols
Provide directions throughout hospital
Very Fast paced environment
Remain a positive and professional attitude at all times Empathize with patients and families: treat everyone with care and hospitality
Use every interaction as a learning opportunity, and share what I've learned to contribute to the overall success of the team.
Contact this candidate