Inside Sales Real Estate

Adriana Lopez

Chandler, AZ • 760-***-**** • *************@*****.***

Inside Sales Customer Success Bilingual (English/Spanish)

Professional Summary

Dynamic and bilingual Inside Sales professional with 10+ years of experience driving lead conversion, team success, and customer satisfaction across real estate and automotive industries. Known for building instant rapport, leveraging CRMs like Follow Up Boss (FUB), and improving team performance through strategic training and collaboration. Achieved a 20%+ lift in lead conversion using personalized follow-up systems and data-driven outreach. Passionate about cultivating long-term client relationships and delivering consistent results in fast-paced, remote or in-person environments.

Core Competencies

CRM & Lead Management (Follow Up Boss)

Inbound & Outbound Sales Strategy

Bilingual Communication (English/Spanish)

Appointment Setting & Client Follow-Up

Team Leadership & Sales Coaching

Contract Negotiation & Closing

Sales Forecasting & Reporting

Remote Collaboration (Slack, Zoom)

Professional Experience

Inside Sales Agent (ISA)

Carin Nguyen Real Estate – Remote Dec 2024 – Jul 2025

Increased lead conversion by 20% through trust-based conversations and optimized CRM workflows

Booked qualified appointments for agents, consistently meeting monthly KPI targets

Maintained compliance with TCPA and Real Brokerage guidelines across all communications

Collaborated via Slack to ensure seamless handoffs between sales and operations teams

Tracked pipeline metrics and used performance data to improve daily workflows

BDC Sales Manager

I-10 Premier Auto Sales – Chandler, AZ Apr 2024 – Aug 2024

Boosted team performance by redesigning scripts and automating lead workflows in CRM

Led hiring and training of a 4-person BDC team, increasing appointment conversion rates

Developed KPI tracking systems and created custom performance reports

Delivered daily coaching sessions to support individual and team goals

Sales & Leasing Consultant

Toyota Carlsbad – Carlsbad, CA Jun 2004 – Apr 2023

Consistently exceeded monthly sales targets and earned repeat business through service-driven sales strategies

Streamlined the closing process by coordinating with F&I and finance teams

Maintained up-to-date CRM records and conducted strategic follow-ups to re-engage warm leads

Recognized for delivering top-tier customer service and cultivating long-term relationships

Education

High School Diploma – El Camino High School

Coursework in Marketing, Business Management & Finance

Languages

Spanish – Native / Bilingual Proficiency

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