Criminal Justice Service Representative

Keyanna Scott

313-***-**** (c) ⃓ ********@*****.***

www.linkedin.com/in/kannemscott

Career Statement

Looking for full time employment working in Michigan government. Careers focusing on Forensics, Criminal Justice, or Education. Chain of custody, HIPPA guidelines, and operating in excellence for over 20-years. Skills

• Advanced Organization

• Effective Communication

• Thorough knowledge of HIPAA and PHI

policies

Work Experience

Map Communications /Clementine Roseville, MI

Virtual Receptionist 2025

• Answer patients, clients, and tenants calls as the receptionist/ answering service for the business they are trying to reach.

• Take thorough messages and communicate them to the office in a timely manner.

• Schedule appointments.

Internal Revenue Service Detroit, MI

Contract Representative 2022-2024

• Take in coming inquiries regarding taxes that are due.

• Help taxpayers set up a payment plan.

• Communicate with upper management regarding tax interest. Detroit Police Department Detroit, MI

Identification Technician 2022

• Identify fingerprint pattern and classify using the Henry System, NCIC

• Update JMS system; index card system and fingerprint file for jailers. Independence Blue Cross Philadelphia, PA

Senior Client Service Representative 5 years

• Provided excellent customer service, answering 150-200 health, and spending account questions weekly.

• Resolved conflicts liaising for 100+ clients weekly with providers, upper management, and other health insurance companies.

Education

Saint Joseph’s University Philadelphia, PA

Master of Science in Criminal Justice May 2020

Concentration: Intelligence and Criminal Analysis GPA: 3.57 Related Coursework: Research Methods and Analysis, Terrorism, LE Intelligence Analysis Marygrove College Detroit, MI

Bachelor of Science in Forensic Science May 2008

Concentration: Pre-med GPA: 3.209

Related Coursework: Crime Scene Investigation I and II, Deviant Behavior, Criminal Law, Genetic Analysis References and Americorps service available upon request.

• Microsoft Office Suite/365

• Remote

• Call Center

Contact this candidate