Customer Service Advisor
Resume:
Richard Hooper
Experienced in Inventory Planning, Customer Service, and Retail
Santa Rosa Beach FL 32459
********@*****.***
Professional Summary
1. 15 years in planning and inventory replenishment 2. 9 years warehouse, shipping and receiving
3. 10 years various retail and customer service, from food service to automotive Work Experience
Service Advisor
Electric Cart Company
Santa Rosa Beach - FL
May 2025 - Present
Meet and greet customers regarding problems or concerns with their golf carts, communicate by email, phone, and text, set up and process incoming appointments, advise customers on maintenance and repairs for their carts, create and sell estimates for repairs. Confer with technicians regarding cart issues and parts needed, advise and sell work to cart customers and take various forms of payments. Automotive Service Advisor
Smith Automotive Solutions Inc.- Cleveland, TN
November 2022 to May 2025
Meet and greet customers by phone and in person, listen to customer concerns and communicate those concerns to technicians, make appointments, schedule services, advise and sell customers needed repairs and maintenance, take payment in various forms, order, receive, and maintain parts inventory and returns, open and close store as needed.
Custom Framer
Hobby Lobby-Fort Oglethorpe, GA
May 2021 to November 2022
Meet and greet customers, consult with them on framing and matting styles and colors, recommend various options and upgrades, order all supplies related to frame shop and pre-made retail frames, measure and cut various glasses and mats, conduct final assembly and present to customers. Production Planner
Shaw Industries-Ringgold, GA
June 2014 to September 2020
I managed the Ceramic Tile and Stone inventory and planning for the company on a weekly basis. This consisted mainly of assessing needs on a local and national level, as well as avoiding excess inventory and back orders, and inventory plan modification. I coordinated plans with the hard surface business team, generated reports for analysis, and directed replenishment to regional hubs and facilities to maintain stability and flow of products. I was responsible for purchases totaling in unspecified millions of dollars every year. I was responsible for approximately two thousand skus and multiple millions of dollars of inventory. Trims and Sundries Coordinator
Shaw Industries-Ringgold, GA
August 2012 to June 2014
I planned inventory for floor trims and accessories for hardwood and laminate, similar to Production Planning but on a smaller scale. I requisitioned trims, grouts, and other related materials needed for each wood and laminate floor style in the company. Responsible for well over a thousand stock keeping units and thousands of dollars in inventory every week.
Replenishment Coordinator
Shaw Industries-Ringgold, GA
August 2009 to August 2012
The focus of this position was to monitor inventory levels on a regional level and ship or return inventory as needed. All national distribution centers were evaluated daily for low and excessive inventory based on forecast. I also coordinated with Sourcing for direct ship orders.
Shipping Lead
Shaw Industries
August 2007 to August 2009
Led and supervised a team of up to twelve employees including lift truck operators and expediters at a large and fast moving facility, with approximately forty-five shipping and receiving doors including live loads. I conducted safety meetings, investigated lost inventory, and worked overtime as needed. ㅡ
Owner/Operator
The Pizza Man-Chatsworth, GA
September 1998 to March 2002
1. Executed and supervised all aspects of business 2. Conducted interviews, hired, trained, and managed employees 3. Designed menus, planned, purchased, and managed perishable inventory goods 4. Cooked, served customers, took payments, and handled daily deposits Assistant Service Manager/Service Manager
NTW/NTB-Atlanta, GA
April 1993 to June 1998
I supervised a shop of up to fifteen employees, interviewed and carried out disciplinary actions, dispatched work orders, developed relationships with customers, communicated with them regarding repairs and suggested maintenance, purchased and monitored parts and supplies inventory from company warehouses and from local vendors, conducted regular inventory counts, scheduled employee hours. Service Advisor/Writer
Willet Toyota 1991-1993-Atlanta, GA
October 1991 to April 1993
I met and greeted customers in the service drive, listened and recorded their concerns, recommended repairs and suggested preventative maintenance. I worked closely with technicians and conveyed repair needs to customers and filled in for dispatcher on occasion.
Education
High school diploma or GED in business
Dalton College
August 2010
Skills
• Google Suite (2 years)
• Workday (4 years)
• Workday
• Supply Chain
• Google Docs
• Training & development
• Sourcing
• Google Docs (2 years)
• Interviewing
• Inventory Control, Production Planning, Word, Excel, Google Suite, Gmail, Glink, People Soft (10+ years)
• Supervising experience
• ERP systems
• Communication skills
• Supply chain
• Kronos
• Excel (8 years)
• Production Planning (8 years)
• ERP Systems (9 years)
• Customer service
• Data analysis skills
• Word (8 years)
• Microsoft Excel
• PeopleSoft (9 years)
• PeopleSoft
• Microsoft Office
• Procurement
• Warehouse Management (6 years)
• Manufacturing
• MRP
• Kronos (9 years)
• Production planning
Certifications and Licenses
Driver's License
January 2022 to January 2030
Additional Information
References
Tony Jones, former supervisor, ****.*****@*******.***, 706-***-**** Chris Sampson, friend of twenty years, *****.*******@***.**.***, 706-***-**** Heidi Smith, former coworker of seven years, *****.*****@*******.***, 706-***-****
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