Team Member A
Resume:
LAURIE LYON
Calgary, Alberta
******.*****@*****.***
Over 30 years of client care and management experience in various public sectors. Self-starter and creative problem solver accustomed to working in a fast-paced environment with tight deadlines. Outstanding interpersonal skills while adhering to the highest code of conduct and maintaining a positive and highly professional attitude. Known for exceptional client care and a drive for continual learning.
SKILLS AND ABILITIES
Attention to accuracy and detail
Successful with multitasking and Strategic planning
Team player, capable of working independently or as a collaborative
Dependable
Strong organizational, analytical, and problem-solving skills.
E-File Management
Office Operations and Management
CRM creation and Maintenance
Ability to prioritize tasks, manage time efficiently, and work well under pressure in a fast-paced environment.
Strong Communication and Interpersonal Skills
EDUCATION
Legal Assistant Diploma - 2021
Bow Valley College, Calgary, Alberta, 3.40 GPA
Personal Tax Preparation Certificate – 2012
Canadian School of Tax Accounting, Correspondence, Certified for Personal and Small Business Tax Returns
Business Administration Diploma - 1995
Lethbridge Community College, Majoring in Management & Accounting
PROFESSIONAL EXPERIENCE
Islander Oil & Gas
Calgary, Alberta
Executive Assistant/Office Manager April 2024-June 2025
As a hybrid role, I was responsible for supporting executive teams and managing daily office operations in a fast-paced environment. The role required strong multitasking, organizational, and communication skills to effectively manage shifting priorities and operational needs. Tasks included complex calendar coordination, high-volume email management, event planning, and travel and accommodation arrangements. I provided recruitment support, managed expense tracking, and facilitated new hire onboarding. In addition to ensuring office cleanliness, safety compliance, and consistency with company branding.
Top Tear Calgary & Area Real Estate Team
Calgary, Alberta
Operations & Office Manager 2022-Present
The Executive Operations and Office Manager plays a critical role in overseeing the smooth functioning of day-to-day operations and administrative tasks within the organization. This position required a highly organized, detail-oriented individual with strong leadership skills and the ability to manage multiple responsibilities as well as realtors effectively. Working closely with senior Realtors developing and ensuring operational efficiency, streamline processes, and maintain a productive office environment. As well as overseeing a team of administrators, assisting with agent and administrative onboarding and other HR responsibilities within the Executive roll of Operations.
Administrative duties:
Search, review, create and upload contract documentation
Confirm and oversee that all required/mandatory documentation have been submitted accordingly while keeping clients, agents, lawyers, and brokerage apprised of next steps in transaction from start to end of transaction.
Confirm transaction data and commission amounts to date in electronic files for weekly, monthly and year end reporting.
Setting up electronic and paper filing systems
Creating and maintaining Client Retention Manager files
Notify and follow up with all missing or deficient transactional items
Oversee and manage multi agent transactional calendar dates
Day to day incoming communications
Operations Management:
Develop and implement strategies to optimize operational efficiency across departments with the use of various applications.
Streamline processes and procedures to enhance productivity and reduce costs.
Oversee the procurement of office supplies, equipment, and services, ensuring cost-effectiveness and quality.
Monitor and management of transactions.
Creating, maintaining, and updating training manuals
Organize weekly agenda and meetings.
Oversee and actively participate in all aspects of special event planning.
Manage and execute planning of offsite training trips for the Executive Team including additional team building activities
Concept and content creation of monthly and biweekly newsletter and magazine inserts.
Onboarding of new Agents and Admin as well as maintenance of HR files and content.
Team Leadership:
Lead, mentor, and motivate a team of administrative and operations professionals.
Foster a positive work environment characterized by open communication, collaboration, and accountability.
Conduct performance evaluations, set goals, and provide ongoing feedback and coaching.
As part of the Executive Team, participate in leadership meetings and provide input on operational and administrative matters.
LYON CONSULTING
Calgary, Alberta
Owner – Independent Real Estate Administrator and Transaction Coordinator 2020-Present
My role is to provide but not limited to Executive Assistant like Administration, Client Care and Coordination of the flow of documents from the agents, clients, brokerage, lawyers, and other real estate companies involved in a contract. In addition to managing the day to day management of the office along with some operational-related HR duties. Working with individuals Agents and teams within the fast-paced Real Estate Industry.
Administrative duties:
Knowledge of but not limited to; Lone Wolf, Skyslope, Sentri Key, ShowingTime, Pillar 9, Web Forms, Nexone, Spin 2, Follow Up Boss, Matrix, KVcore, Word, Excel, Ylopo. Interface, Enviromint
Search, review, create and upload contract documentation
Create and maintain client files electronically and hard files when required.
Confirm that all required/mandatory documentation have been submitted accordingly while keeping clients, agents, lawyers, and brokerage apprised of next steps in transaction
Verify and enter Trust Deposit details and ensure funds have been deposited and received by required due dates
Confirm data and commission amounts
Notify and follow up with all missing or deficient items
Receive confirmation of closing from the lawyers and notify agents
Communications as required with all contacts of a transaction
Order condominium documents
Create and maintain next steps for listings on MLS/Matrix
Create searches and auto emails on Pillar 9/Matrix
Schedule Photos, Home Inspections and Showings
Operations Management:
Creating and maintaining Client Retention Manager files
Setting up electronic and paper filing systems
Creating, maintaining, and updating training manuals
CANN CONSULTING Calgary, Alberta
Legal Assistant (Contract) 2018 - 2020
Reviewed and organized files relating to real estate.
Drafted reports to lenders and clients as required.
Assisted with drafting legal documents as required.
Scanned documents to create paper and e-files.
Working knowledge of title searches, Solicitors Final Report and Statement of Accounts documents.
Other office duties: filing, copying and preparation of documents to be mailed out to clients.
Data input
QE HOMES
Calgary, Alberta
Manager 2013 - 2019
1998 - 2002
Enthusiastically and personally represented and embodied the store brand.
Recruited, trained, maintained and retained a successful and productive sales force.
Managed all store merchandising initiatives as indicated by corporate directives and in the absence of directives relied on point of sales data to effectively showcase top merchandise to meet seasonal and/or clientele demands.
Successfully governed product inventory levels and initiated loss prevention procedures where needed.
Effectively administered all administration duties including payroll and human resource requirements, intra-store communications, product promotions, and clientele files while simultaneously exceeding sales targets.
• Promoted staff retention and loyalty by fostering a safe, all-inclusive and positive work environment as well as developing promotable individuals within companies resulting in minimal employee turnover and to be a desired employer and mentor of previous employees.
• By analysing past historical data, current and historical traffic reports, economic market conditions and industry trends I anticipated clientele demands for desired merchandise. As a result, I achieved increased sales of a minimum of 10% over previous year’s budgets and utilized marketing and promotional materials to turn product lines 25% faster than company average.
WARWARA AND ASSOCIATES
Elk Point, Alberta
Office Administrator/ Tax Preparer 2011 - 2013
Displayed exemplary professionalism and discretion to clients, associates and accountants.
Acted as an executive personal assistant to associates including managing personal and professional appointments.
Assisted in the preparation and processing of documents for corporate taxes as well as oversaw personal client load for individual tax preparation.
Provided timely follow up to sensitive tax deadlines, discretely managed communications with clients and the Canada Revenue Agency including verifying information for audit purposes.
Successfully managed multiple company payrolls, accounts receivable collections and bookkeeping as required.
• Completely reorganized filing system whereby I archived old date files and re-catalogued and colour coded active files. By auditing all files, I identified all outstanding receivables and created a new accounts receivable roster which quickly and efficiently enabled me to follow up on collections decreasing the amount of outstanding past due accounts. I successfully reduced the outstanding past due accounts to a zero balance in advance of the busy tax season.
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