Human Resources Customer Experience

Ryan Do

Phone : 437-***-**** Email : *********@*****.***

CORE COMPENTENCIES

● Devotion to the highest level of customer satisfaction and ability to provide attentive service to guests

● Strong listening, verbal, and written communication skills

● Ability to identify opportunity to up- sell and cross- sell to meet sales goals and customers’ needs

● Information Software (HRIS) and QuickBooks proficient

● Proficiency in Microsoft Office – Word, Excel, Outlook, and Power Point

● Fluent in English and Vietnamese

EDUCATION

Human Resources Management Post Grad Diploma Jan 2019 – August 2019 Seneca College – Toronto, ON

Hotel & Resort Hospitality Management Sep 2012 – April 2015 George Brown College – Toronto, ON

PROFESSIONAL EXPERIENCE

Customer Experience Associate October 2023 – Now TD Bank - Markham, ON

● Screened potential employees’ resumes to identify suitable candidates to fill company job vacancies

● Determined customer needs to recommend solutions while exercising discretion in confidential matters

● Achieved assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

● Connected personally with customers to advise them appropriately and clearly on banking solutions\ HR Intern April 2024 – July 2024

Trillium Med Village - Scarborough, ON

● Screened potential employees’ resumes to identify suitable candidates to fill company job vacancies

● Organized interviews with shortlisted candidates

● Posted job advertisements on job boards and social media platforms

● Assisted the HR staff in gathering market salary information Guest Service Agent October 2023 – April 2024

Pantages Hotel - Toronto, ON

● Provided excellent service to guests on a daily basis

● Applied problem–solving skills to resolve customer inquiries, and disputes using appropriate channels

● Reviewed account information and charged with guests during check-out

● Actively stay informed about latest sales offerings and loyalty programs Real Estate Frontdesk/Admin June 2022 – October 2023 Bay Street Group - Markham, ON

● Reception duties; answered telephones, booked/confirmed appointments, greeted clients

● Input new MLS listings, uploaded photos, processed price changes and reported sales

● Scanned and loaded paperwork into Transaction Desk & BrokerBay

● Ordered various office suppliesand supply management Customer Experience Associate February 2021 – June 2023 Scotiabank - Etobicoke, ON

● Taken a proactive approach to discovering client's needs and listened to understand what they are asking for

● Processed day to day transactions.

● Nurtured rich, long-standing relationships.

● Contributed to the Branch's targets by identifying and fulfilling simple sales opportunities. Assistant Manager September 2020 – September 2021 La Prep - Toronto

● Assisted management with inventory control and stock ordering

● Maintained high standards of customer service during high-volume, fast-paced operations

● Supervised floor staff and address client concerns in absence of management

● Followed all cash management and cash register policies and ensure proper cash management practices are followed by team

VOLUNTEER

Volunteer 30th Annual OHI Gold Awards, Toronto September 2025

● Helped live auction by spotting potential bidders and obtaining the payment from the winning bidder CERTIFICATES

● Smart Serve

● Standard First Aid

● CPR Training

● Food Handler

● WHMIS Certificate

● AODA Certificate

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