Customer Service Inventory Management
Resume:
J R
James Romero
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced with warehouse operations, including inventory management and workflow optimization. Utilizes strong leadership and problem- solving skills to improve efficiency. Track record of fostering team collaboration and adapting to changing needs.
Work History
Hobby Lobby Warehouse - Warehouse Lead
Simi Valley, CA
09/2023 - 10/2024
Sizzler Restaurant - Cook
Chatsworth, CA
● Trained employees on equipment operation and safety protocols. Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
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Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
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Followed verbal and written instructions to properly move and ship products.
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Oversaw warehouse staff and maintained efficiency in fast-paced environment.
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Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
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Kept storage areas organized, clean, and secure to fully protect company assets.
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Prepared pallets of boxes for easy transportation between customer and storage locations.
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Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
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***********@*******.***
Chatsworth, CA 91311
Skills
● Customer Service
● Customer Satisfaction
● Customer Focus
● Customer Experience
● Inventory Databases
● Inventory Records
● Inventory Control
● Inventory Tracking and Storage
● Shipment Preparation
● Shipping and Packaging
● International Shipments
● Order Fulfillment
● Picking and Processing
● Team Supervision
● Handheld Scanners
● Verbal and Written Communication
● Supervisory experience
● Order picking
● Product packaging
● Shipping and receiving
09/2021 - 10/2022
Fortune Energy - Warehouse Assistant Manager
Simi Valley, CA
03/2017 - 05/2020
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
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Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
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Prepared meals efficiently under time constraints for timely service during peak hours.
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Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
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Prepared food items in compliance with recipes and portioning control guidelines.
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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
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Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
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● Loaded and unloaded delivery trucks promptly for further distribution
● Monitored progress of tasks to provide feedback for improvement
● Enforced team adherence to safety regulations and protocols Handled day-to-day shipping and receiving overseeing more than 20 orders per day
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Supervised team of helpers, laborers and material movers to efficiently complete tasks
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Evaluated team performance and provided feedback on areas requiring improvement
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Prepared orders for shipment by picking, packing, and labeling merchandise
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Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order
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Developed and implemented strategies to improve team productivity and efficiency
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Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
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Packaged and shipped orders accurately to promote safe and quick delivery to customers
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Assisting with returns and exchanges to restore customer confidence and prevent loss of business
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Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely
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Orchestrated routing by producing accurate shipping documentation and package labels
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Divided and categorized cargo received and redirected shipments in response to customer requestseceived and processed incoming stock to keep inventory levels accurate and up-to-date
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● Attention to detail
● Equipment operation
● Warehouse functions
● Warehouse operations
● Forklift certification
● Quick learner
Education
06/1998
Skyline Highschool
Longmont, CO
High School Diploma
Little Giraffe - Shipping and Receiving Lead
Van Nuys, CA
12/2015 - 11/2016
Quixote Studios - Level 1 Tech RV Mechanics
Sun Valley, CA
08/2012 - 01/2014
Orange County Couriers - Medical Courier
Woodland Hills, CA
08/2011 - 08/2012
Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
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Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
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Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
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Stacked and stored pallets at end of shift to keep warehouse clean and organized.
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● Pulled, verified, and packaged items for shipment. Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
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Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
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Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
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Trained new team members on company policies and procedures, fostering a positive work culture within the department.
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Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
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Reduced order processing time with effective communication between departments for seamless workflow.
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Created standard operating procedures to guide tool maintenance and repair activities
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Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets
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● Installed and maintained generator sets and equipment Carried out inspections on over 3 small and large capacity generators weekly
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● Daily DOT Inspections
● Break Repair
● Managed delivery route for optimal use of time and fuel
● Delivered packages to customer doorsteps and business offices Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries
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Broad Highway Entertainment - Entertainment Investment Consultant Encino, CA
01/2011 - 07/2011
Machado Maintenance - Property Maintenance Worker
Woodland Hills, CA
03/2010 - 01/2011
Followed safety procedures and regulations to protect packages and vehicles
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Handled receipt, storage, identification and delivery of products for clients
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Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries
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Communicated with dispatch and customers for accurate delivery information
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● Properly documented all specimens received
● Obtained signatures for delivery documents and packages
● Met with clients to generate new business and negotiate contracts Raised money to complete business development projects such as mergers and company purchases
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● Recommended specific investments to help clients meet financial goals
● Contacted potential clients to pursue sales and gather funds Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
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Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
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Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
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Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
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Conducted routine inspections of properties to identify potential hazards and necessary repairs.
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Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
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Enhanced overall living environment for tenants by maintaining clean common areas, including hallways, laundry rooms, and outdoor spaces.
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Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
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Contatct
cell: 747-***-****
Email: ***********@*******.***
Assessments
● Warehouse Associate, Highly Proficient, 07/20
● Customer Focus & Orientation, Highly Proficient, 07/20
Contact this candidate