Home Health Quality Assurance

Joanna Jensen, RN

**** *. **** *. **********, UT 84314

435-***-**** ️ *************@*****.***

Professional Summary

Dedicated and detail-oriented Registered Nurse with 19+ years of experience in long-term care, home health, and clinical leadership. Strong background in chart audits, utilization management, and regulatory compliance, with expertise in telephonic assessments and interdisciplinary coordination. Adept at navigating EHR systems, performing detailed documentation, and ensuring efficient, quality-driven care delivery. Seeking a remote nursing role in Utilization Review, Case Management, or Quality Assurance.

Core Competencies

●Utilization Review & Compliance: OASIS documentation, 485 auditing, payer requirements, Home Health regulations, quality assurance

●Clinical Documentation & Review: EHR/MAR auditing, initial and ongoing assessments, change of condition reviews

●Remote Care & Telephonic Skills: Patient coordination, follow-up communication, telehealth readiness

●Leadership & Coordination: CNA and staff scheduling, interdisciplinary collaboration, training and mentoring

●Nursing Expertise: Wound care, infection control, end-of-life care, medication management

Professional Experience

Director of Nursing

Maple Springs Living and Rehab – July 2013 to Present

●Oversaw clinical operations for 141-bed facility (Skilled Nursing, Assisted Living, Memory Care, Independent Living) at full occupancy

●Conducted and reviewed all resident assessments (initial, semi-annual, and change of condition)

●Performed regular chart audits to ensure accurate documentation and regulatory compliance

●Managed staff scheduling for CNAs and housekeeping; provided 24/7 on-call clinical support

●Maintained EHRs and MARs, and ensured medication reconciliation for all care levels

●Coordinated care transitions and scheduled resident appointments

RN Case Manager

Integrity Home Health and Hospice – June 2007 to July 2013

●Managed caseloads of Home Health patients and coordinated interdisciplinary care

●Completed OASIS assessments and 485s to maintain Medicare compliance

●Audited patient charts and collaborated with DON for quality control

●Recruited and trained CNAs through classroom presentations and in-service programs

●Mentored new RNs and LPNs to ensure continuity and quality of care

LPN – Home Health

Gentiva Home Health and Hospice – January 2006 to 2007

●Provided in-home care to a medically complex pediatric patient

●Administered medications and PEG tube feedings; managed wound care

●Maintained accurate daily documentation and collaborated with school nurses and therapists

Medical Assistant

Brigham Medical Clinic – July 2000 to 2007

●Took vital signs and assisted with in-office procedures

●Recorded medication lists and maintained patient documentation

Education

Bachelor of Science in Nursing (In Progress)

Weber State University – Ogden, UT

Associate Degree in Nursing – June 2006

Weber State University – Ogden, UT

Licensure & Technical Skills

●Compact State Registered Nurse License

●Skilled in multiple EHR systems

●Proficient in OASIS, MARs, and 485 audits

●HIPAA-compliant telehealth communication

References

Available upon request

Contact this candidate