Criminal Justice Security Clearance

Maria Clark

Stafford VA. *****. Cell 858-***-****

Security Clearance: Secret

Offering strong investigative and interpersonal skills to work with individuals with diverse backgrounds. Experienced in Microsoft Word, Excel, Access, PowerPoint, computerized management software and office related automation equipment. Ability to interpret and analyze data from a variety of investigative databases. Possess an associate degree in business administration.

Work Experience

Criminal Analyst Administrator, Watermark Risk Management (LLC) RKB Building Quantico, VA

05/2022- Present 40 Hours Weekly

Providing support to the US Air Force (USAF) Security Forces (SF) Criminal Justice Indexing Cell. The nature of this work is to provide support to request, receive, inventory, match demographic information, and prepare data for entry into Federal and DoD databases. Additionally, the program provides records management, data entry, and other related administrative functions to support military or civilian personnel assigned to future USAF centralized indexing efforts, teams, cells, or task forces.

•Ensuring accuracy, consistency, and compliance in the classification, processing, and management of criminal justice records within Federal and DoD databases; oversee workload distribution, provide training, and support team members in complex or escalated cases; monitor the case management quality control process to ensure compliance, identify inefficiencies, and recommend improvements.

•Federal, DoD, and AF rules, regulations, instructions, practices, principles and procedures regarding all facets of indexing of personnel; knowledge of law enforcement and personnel databases such as NCIC, NICS, DCII, NLETS (National Law Enforcement Telecommunications System), ARMS, DEERS, SFMIS, and how their institutional processes and operating methods perform a full range of indexing activities.

•Supporting team members in complex or escalated cases; monitoring the case management quality control process to ensure compliance, identifying inefficiencies, and recommending improvements.

•Analyzing criminal justice records, making judgements on information contained in records for proper classification of offenses entered the appropriate Federal and DoD criminal justice databases.

•Administratively manage data into prescribed formats required by external databases, scanning and processing, documenting and tracking criminal subject/case information in preparation for entry into the appropriate Federal and DoD criminal justice database system.

•Utilizing multiple governmental criminal justice databases and other sources to manage, analyze, request and receive information as required to ensure correct information is obtained as requested.

•Processing subject fingerprint cards from military liaison, ascertaining if further data is required to complete fingerprint card, and utilizing multiple governmental criminal justice databases and other sources to manage, analyze, request and receive information missing data.

•Verifying arrest cycles in the National Crime Information Center (NCIC) with fingerprint card submissions to ensure accuracy and completeness.

•Reviewing ROI, LE, and NJP for accuracy before submissions and dispositions to criminally index a subject.

•Providing information, records management and other related data reporting and administrative functions to support military or DOD personnel assigned to FBI, USAF, or SF centralized indexing efforts.

•Trains new employees in the use of the new software, improving team efficiency, productivity and customer satisfaction.

•Additional duties as assigned.

Electronic Health Records (EHR) Training Roles Manager, Level Touch (LLC), Defense Health Agency (DHA), Fort Belvoir Community Hospital (FBCH), Fort Belvoir, VA

03/2022- 05/2022 40 Hours Weekly

Responsible for the management of accounts provisioning, modification, and maintenance processes of MHS GENESIS daily. I also managed the scheduling of instructor-led training (ILT), assigned required Computer Based Trainings (CBT), and managed the local MTF Health Informatics (HI). Assisted in the organization, planning, and implementation of training events targeted at enhanced end user understanding and functionality of MHS GENESIS.

•Assigned computer classrooms for training and issues calendar invitations for users.

•Managed EHR training rosters, user role assignments and provider credentials

•Assisted with preparation of instructional aids and training materials.

•Supported site scheduled events for deployment activities and sustainment planning.

•Managed GENESIS program domain access, privileges and verifies end user role and clinic responsibilities.

•Maintained comprehensive EHR training records database and provides quality control to department level supervisors to meet DHA reporting requirements.

•Collaborated extensively with training roles managers, site leads and site integrators to ensure optimum support is provided to end users and system is operating as designed.

•Ably uses Microsoft software programs to document EHR training, user proficiency level and prepared reports.

•Participated in GENESIS program meetings to address updates and changes to MHS Genesis- Assist activities and ensure supervisors are kept up to date on developments.

Medical Appointment Clerk, Decypher Technologies, Naval Health Clinic Quantico, Department of the Navy, Medical Home Port Quantico, VA

07/2020- 03/2022 40 Hours Weekly

Provided support to the Naval Health Clinic in Quantico VA. Responsible for maintaining appointment schedules, validated eligibility, and followed up on patient appointments. Transferred calls to appropriate healthcare staff, composed messages and provided general information. Maintained confidentiality and adhere to all HIPPA guidelines and regulations.

•Scheduled medical appointments and determined patient eligibility for services for customer base of (approximate number of patients in system).

•Performed comprehensive administrative and customer service activities to include phone coverage, correspondence, front desk support, records maintenance, and billing functions in accordance with internal procedures and HIPPA regulations.

•Delivered high-quality support and service to all active duty and family members through effective communication, tactfulness, and a professional demeanor.

•Maintained appointment schedules using the Composite Health Care System (CHCS) or ALTHA. Utilized CHCS/AHLTA system tools (details codes, freezing slots, and Tricare online usage) to facilitate maintenance of appointment slots, rescheduling options ore cancellation processing.

•Managed and resolved patient complaints, and coordinated with staff members, and Physicians to ensure patients satisfaction. Determined if the calls are urgent or emergency and transfer the call to a RN for triage. Composed TCON messages for physician/providers, RN, or medical staff.

•Called patients as needed to schedule, reschedule, and/or cancel appointments.

•Scanned medical records into the Health Artifact and Image Management Solution (HAIMS) for review by the providers.

•Promoted consultation/referral specialty medical care between the military health clinic and civilian facilities.

Medical Office Assistant, Fredericksburg Ambulatory Surgery Center, Fredericksburg VA

07/2019- 07/2020 40 Hours Weekly

Provided day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients and family. Managed both the front and back of the office, including billing support, scheduling, and filing. Handled sensitive information confidentially.

•Prepared patient charts for the next day surgeries and managed administrative activities to include patient scheduling, re-scheduling, and cancellations.

•Handled high volume telephone calls, documented messages, and transferred calls to appropriate staff and departments.

•Processed medical insurance claims in accordance with appropriate billing codes and insurance companies.

•Processed office mail for all departments to include receiving and sending of all facsimile messaging.

•Responded promptly to all patient queries and obtained feedback to ensure patient satisfaction.

Administrative Assistant- Patient Registration Department, Mary Washington Hospital, Fredericksburg, VA

03/2016- 07/2019 40 Hours Weekly

Responsible for a variety of clerical duties in a hospital, such as greeting patients and family, obtained medical information, admitted, and discharged patients, managed hospital forms, presented financial options to patients, and processed payment into a database. Ability to train new employees.

•Provided daily customer service between patients, medical staff, and the public to respond to queries and resolve issues promptly.

•Processed patient registrations and verified insurance policy information to provide accurate billing information.

•Prepared a variety of office correspondence using Microsoft programs in accordance with prescribed hospital guidance.

•Used appropriate guidelines and regulations to maintain the confidentiality of all patient records and accounts in accordance with Joint Commission regulations.

•Elevated patient-related issues to my supervisor as needed.

Administrative Assistant- Patient Access Representative, Belleville Memorial Hospital, IL

05/2014- 05/2015 40 Hours Weekly

Responsible for a variety of clerical duties in a hospital, such as greeted patients and family, obtained medical information, admitted, and discharged patients, managed hospital forms, presented financial options to patients, and processed payment into database. Ability to train new employees.

•Documented all patient information into a proprietary healthcare database.

•Interviewed 20 – 30 new patients daily and created new healthcare records.

•Maintained existing records ensuring data was current and updated.

•Verified and documented patient’s insurance eligibility in the hospital database and collected co-pays.

•Ordered patient test for Lab, X-rays, and Cat -Scans.

•Operated automated systems to maintain and update electronic health records. Adherent to remain compliant with, stated guidelines pertaining to Health Insurance Portability and Accountability Act (HIPAA) standards.

•Identified potential fraudulent identities and completed Red Flag notifications form to notify my supervisor to prevent identity theft.

•Managed and resolved patient complaints and coordinated with physicians and staff members to ensure patient satisfaction.

•I received additional customer service training in the Radiology and Lab Department as a front office clerk to alleviate understaffing.

Hotel Front Desk Representative – Outrigger Waikiki Beachcomber, Honolulu Hawaii

11/2003 – 08/2005 40 Hours Weekly

Highly motivated Front Desk Agent and a PBX Operator with 2 years of experienced in the hospitality industry. Proven ability to provide exceptional customer service, manage reservations, and ensure guest satisfaction. Skilled in conflict resolution and maintaining a positive and professional atmosphere.

Welcomed guests in a warm and friendly manner.

Ascertains their lodging, purchasing needs.

Assisted guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

Explained all essential aspects of our resort or hotel operations.

Registered guest and manages the rooming chart.

Collected payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.

Verified credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.

Balanced cash drawer by counting cash at beginning and end of work shift.

Monitored lobby and check-in activity to determine room flow.

Responded to guest inquiries and requests in a timely, friendly, and efficient manner.

Provided pre-arrival support for guests arriving on packages.

Facilitated correspondence with guests.

Worked collaboratively with any resort associates and resources.

EDUCATION

•Certified Institutes Training School 2000, Honolulu Hawaii

•Major: Nursing Assistant Hawaii Business College, 1997-1999, Honolulu Hawaii

Major: Business Administration

•Farrington High School- Graduated, 1994-1997, Honolulu Hawaii

•References: Per Request

Job Related Skills and Training:

•Microsoft Office 2017 (Word, PowerPoint, Excel, Outlook)

•Extensive Patient Relations and Front Desk Customer Service experience

•Typing (60 words per minute)

•Insurance verification, data input and records management

•Composite Health Care System (CHCS) records management

•Armed Forces Health Longitudinal Technology Application (AHLTA) management

Contact this candidate