Serving/ Bartending, patient care
Resume:
Morgan Amato
Westminster, CO *****
*************@*****.***
Professional Summary
Experienced and personable bartender and server with over 15 years in fast-paced bar and restaurant environments. Skilled in delivering exceptional customer service, managing high-volume service, and handling cash and POS systems efficiently. Strong team player with a keen attention to detail and a passion for creating a welcoming and memorable guest experience. Proven ability to multitask under pressure, maintain cleanliness and organization, and upsell effectively to boost sales. Authorized to work in the US for any employer
Work Experience
Patient Specialist
Sono Bello-Denver, CO
June 2024 to February 2025
• Managed patient check-in and check-out process, ensuring accuracy of demographic information and insurance verification
• Scheduled appointments for patients, optimizing provider schedules to maximize efficiency
• Responded to patient inquiries via phone, email, and in-person, providing exceptional customer service and resolving issues promptly
• Maintained electronic medical records (EMR) system, accurately documenting patient information and updating records as necessary
• Collaborated with healthcare providers to coordinate referrals for specialist visits or diagnostic tests
• Assisted patients with completing necessary forms and paperwork, ensuring compliance with regulatory requirements
• Managed billing processes including collecting co-pays, processing payments, and reconciling accounts receivable
• Implemented quality improvement initiatives to enhance the patient experience and streamline administrative processes
• Performed data entry tasks such as entering patient demographics, medical history updates, and test results into the EMR system accurately
Certified Medical Assistant
Colorado Urology-Lafayette, CO
January 2018 to March 2020
Key responsibilities
• Patient Care: Provided comprehensive patient care in a urology practice, including taking medical histories, preparing patients for examinations, and assisting with diagnostic procedures.
• Clinical Procedures: Assisted urologists with a variety of procedures, such as cystoscopies, bladder installations, and urethral catheterizations, ensuring sterile techniques and patient safety.
• Diagnostic Testing: Administered and collected samples for laboratory tests, including urinalysis and urine cultures; processed and documented test results accurately.
• Patient Education: Educated patients on urological conditions, treatment options, and post-procedure care, ensuring understanding and adherence to medical advice.
• Administrative Tasks: Managed patient scheduling, maintained accurate medical records, and handled billing and insurance claims, improving office efficiency and patient flow.
• Equipment Management: Sterilized and maintained medical equipment and supplies, ensuring all tools were in proper working condition and available for use.
• Collaboration: Worked closely with urologists and other healthcare professionals to develop and implement patient care plans, contributing to high-quality outcomes and patient satisfaction. Skills:
• Proficient in urological procedures and patient care techniques.
• Strong knowledge of medical terminology related to urology.
• Excellent interpersonal and communication skills, with the ability to educate and support patients.
• Experienced in managing medical records and handling sensitive information.
• Skilled in operating and maintaining medical equipment.
• Detail-oriented with strong organizational and multitasking abilities. Crew Member/ part owner
China 88-Longmont, CO
January 2014 to October 2019
Key Responsibilities:
• Business Management: Oversaw all aspects of restaurant operations, including strategic planning, financial management, and staff supervision, contributing to overall business growth and profitability.
• Financial Oversight: Managed budgeting, accounting, and financial reporting, ensuring accurate tracking of revenue, expenses, and profit margins.
• Menu Development: Collaborated on menu design and pricing strategies, incorporating market trends and customer preferences to drive sales and enhance dining experiences.
• Staff Leadership: Recruited, trained, and managed staff, fostering a positive work environment and implementing performance improvement initiatives to maintain high service standards.
• Marketing and Promotion: Developed and executed marketing strategies, including social media campaigns, promotional events, and community outreach, to increase brand visibility and attract new customers.
• Customer Experience: Ensured exceptional customer service by addressing guest feedback, resolving issues, and continuously improving dining experiences.
• Compliance and Safety: Ensured compliance with health, safety, and regulatory standards, including food safety protocols and labor laws, to maintain a safe and lawful operating environment.
• Supplier Relations: Managed relationships with vendors and suppliers, negotiating contracts and ensuring timely and cost-effective procurement of goods and services. Skills:
• Strategic planning and business development.
• Financial management and budgeting.
• Menu design and pricing strategies.
• Leadership and staff management.
• Marketing and promotional strategies.
• Customer service excellence and conflict resolution.
• Regulatory compliance and safety standards.
• Vendor and supplier negotiation.
Server
Beau Jo's Pizza Restaurant-Longmont, CO
January 2016 to December 2018
Key Responsibilities:
• Customer Service: Provided exceptional service to guests by taking and processing orders, addressing special requests, and ensuring a high level of satisfaction throughout their dining experience.
• Order Management: Accurately recorded and relayed food and beverage orders to the kitchen and bar, ensuring timely and correct delivery of items.
• Menu Knowledge: Maintained extensive knowledge of the menu, including ingredients and preparation methods, to assist guests with food and drink selections and provide recommendations.
• Table Management: Efficiently managed multiple tables in a fast-paced environment, including setting up and clearing tables, ensuring cleanliness and readiness for new guests.
• Conflict Resolution: Addressed and resolved customer complaints or concerns promptly and professionally, maintaining a positive dining atmosphere.
• Cash Handling: Processed payments, including cash, credit, and debit transactions, and accurately handled cash and tips in compliance with restaurant policies.
• Team Collaboration: Worked closely with kitchen staff and fellow servers to ensure smooth operation of service, including coordinating on special requests and managing high-volume periods. Skills:
• Excellent communication and interpersonal skills, with a focus on creating a welcoming and positive dining experience.
• Strong multitasking abilities, adept at handling multiple tables and tasks simultaneously.
• In-depth knowledge of food and beverage service, including proper serving techniques and menu details.
• Skilled in conflict resolution and maintaining professionalism under pressure.
• Proficient in cash handling and point-of-sale systems. Education
cosmotology in Hair/skin/nails
Emily Griffith Technical College-Denver, CO
October 2022 to September 2023
GED / MA in Medical Assisting
IBMC College-Longmont, CO
November 2017 to August 2018
Skills
• People Person (10+ years)
• Negotiation
• Residential cleaning
• Upscale casual experience
• POS
• Bartending
• Cleaning
• Restaurant Experience
• Serving Experience
• Outside sales
Certifications and Licenses
Driver's License
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