Customer Service Representative

Josefina M. Batista

** ****** ******, ******, ** 08817

Email: *********@*****.*** Phone: 862-***-****

Objective

Dedicated professional seeking a challenging position in production support to leverage extensive experience and organizational skills, contributing to company growth and success. Experience

Customer Service Representative

Metal Textiles Corp

August 2023 – February 2025

● Process an average of 50 sales orders daily through customer portals for two warehouses, ensuring timely delivery and customer satisfaction.

● Collaborate with warehouse teams to address inventory issues and manage transfers.

● Communicate with customers regarding order status, delivery schedules, and resolve concerns promptly.

● Generate Advanced Shipping Notices (ASNs) and Proforma Invoices for international shipments.

● Assist market managers in introducing new products and coordinating production schedules.

● Coordinate with shipping departments to prepare deliveries and with inventory specialists to overcome production obstacles.

● Obtain purchase orders through company portals to facilitate order releases. Customer Service Representative

Personnel Connections

April 2023 – August 2023

● Managed sales orders via customer portals for two warehouses, ensuring accurate order processing.

● Liaised with warehouse teams to resolve inventory issues and facilitate transfers.

● Addressed customer inquiries regarding order status, delivery delays, and production issues.

● Created ASNs and Proforma Invoices for international shipments.

● Collaborated with market managers on new product introductions and production planning.

● Coordinated with shipping departments to prepare deliveries and with inventory specialists to resolve production challenges.

● Secured purchase orders through company portals for order releases. Production Planner

Aston Carter

September 2022 – December 2022

● Led weekly operational meetings with internal and external production teams to discuss production plans, staffing needs, and priorities.

● Coordinated the timing of incoming bulk materials and execution schedules.

● Monitored production floor output and adjusted schedules to maintain efficiency.

● Participated in cross-functional meetings to align production deadlines and constraints.

● Communicated with top-tier suppliers to monitor product availability and schedule component releases, minimizing warehousing costs.

● Responded to demand and supply changes promptly to minimize production downtime.

● Collaborated with sales and customer service to ensure finished goods availability for customer orders.

● Provided weekly reports on potential out-of-stock items and order delays.

● Led aspects of production planning to navigate complex supply chain challenges.

● Utilized SAP, MRP, and ERP systems for planning and process order creation. Production Planner

Robert Half Talent Solutions

August 2021 – August 2022

● Created purchase orders for incoming orders and coordinated daily production schedules.

● Ensured availability of required materials for production departments.

● Compiled and managed production data for reporting purposes.

● Generated labels for shipments and handled customer service inquiries.

● Conducted monthly cycle counts and managed inventory control.

● Performed data entry and administrative assistant duties. Production Planner

Lotito Foods

June 2013 – November 2019

● Developed and reviewed production plans with managers for approval.

● Scheduled production tasks according to customer demands.

● Monitored production execution and resolved potential issues promptly.

● Ensured availability of equipment, materials, and manpower for production orders.

● Utilized inventory management processes to prevent shortages and excesses.

● Adjusted production schedules to meet deadlines.

● Maintained reports for production planning activities.

● Created and closed batch tickets for shipments.

● Handled sales order entry, inventory control, cycle counts, shipping and receiving, labeling, and reporting.

Education

Associate of Science in Business Administration, The Cittone Institute, Edison, NJ, May 1994 Skills

● Bilingual: Fluent in English and Spanish (reading, writing, speaking, understanding)

● Intermediate proficiency in Microsoft Excel and PowerPoint

● Proficient in Microsoft Office Suite (Outlook, Word, Excel)

● Experienced with Microsoft Visio

● Familiar with ERP and MRP systems

● Proficient in Workday, Sage, SAP, and JD Edwards References

Available upon request

Contact this candidate