Customer Service Representative
Resume:
Roma Murphy
Mobile, AL
**********@*****.***
Objective
Seeking to obtain stable position as a customer service representative or retail salesperson where my diverse skill set, and strong work ethic will contribute to the success of the company. Skills
Experienced in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
Employment History
06/2022 - Current Assistant, Office Clerk, General Central Presbyterian Church, Mobile, AL
Greeted guests in with friendliness and professionalism. Worked closely with administrators to provide effective assistance for specific aspects of business operation.
Answered incoming calls, processed requests, and relayed messages to appropriate personnel. Assisted administration, pantry, and other aspects of business operations. 07/2022 - 01/2023 Receptionist, Receptionists, and Information Clerk Easter Seals Central Alabama, Mobile, AL
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression. Distributed medical devices to clients in need.
Answered central telephone system and directed calls accordingly. 03/2020 - 02/2021 Jewelry Sales Representative / Stocker Walmart Supercenter, Mobile, AL
Maintained clean workstation or department area.
Assisted customers with locating products.
Ensured that merchandise was stocked and presentable. Greeted customers and made sure they found everything they needed. Assisted with covid testing.
10/2019 - 02/2020 Home Health Care Provider
Brookside Retirement Home, mobile, AL
Administered bedside or personal care, such as ambulation or personal hygiene assistance. Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
10/2019 - 12/2019 Home Housekeeper
Complete Turnkey Service (CTS), Mobile, AL
Cleaned apartment rooms, hallway, restrooms, and other work areas so that health standards were met.
Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.
Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines.
07/2018 - 09/2019 Food and Beverage Attendant
Springhill Suites Marriot Hotel, Mobile, AL
Served salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
Brewed coffee and tea and filled containers with requested beverages. Ordered items needed to replenish supplies.
Replenished foods at serving stations.
05/2013 - 05/2015 Senior Benefits Representative
AmeriCorp Vista/Area Agency on Aging, Mobile, AL
Helped screen seniors for resources and services by phone or in person. Completed a basic interview with clients and after abstracting information from clients they were given health education material, food information, bulletins, and flyers. Made home visits to homebound seniors.
Education History
Human Services, General
1 Year at College or a Technical or Vocational School Skadron Business College, San Bernardino, AL
Medical Office Management/Administration
Vocational School Certificate
San Bernardino Valley College, San Bernardino, AL
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