Customer Service Representative

CYNTHIA LENOIR

Customer Service Representative

**********@*****.*** 313-***-**** linkedin.com/in/cynthia-lenoir-6a3 082213

WORK EXPERIENCE

Customer Service Representative

Blackbelthelp

Dec 2021 - Oct 2023

Inbound calls/Outbound calls

Assisted students and instructors with login issues, emergency portocols, and FERPA guidelines

Light technical also provided

Knowledge Base

Salesforce

Data Entry

Customer Service Representative

SYKES

Feb 2013 - Apr 2020

Inbound and outbound calls

Provided students and teachers with the books and research materials needed for their courses

CAREER OBJECTIVE

Deliver fast, efficient and accurate

information, including prompt

responses to customers inquiries,

whether online, by phone or by chat.

Knowledge Base Salesforce Data Entry

EDUCATION

High School Diploma

General Studies

Cooley High School

- current

SKILLS

Knowledge-based Systems

Salesforce.com Implementation

Receptionist Duties

Cynthia Lenoir -

Contact this candidate