Services Coordinator Compliance Manager
Resume:
Rose Jalloh
Human Services Coordinator/
Compliance Manager/ Billing
& Coding Sprecialist
Bowie, MD
**********@*****.***
EDUCATION
Master of Business Administration
in Public Health & Organizational
Behavior Management
(M.B.A.) (M.P.H.)
Capella University
Minneapolis, MN
Bachelor of Business in Leadership
& Management (B.B.A.)
LOGOS University
Jacksonville, FL
Bachelor of Science in Cybersecurity,
Terrorism & Critical Infrastructure
(B.S.)
University of Maryland Global
Campus (UMGC)
Hyattsville, MD
Associate of Arts (A.A.)
Prince Georges Comm. Coll.
Largo, MD
SKILLS
Billing & Coding
Compliance Management
Policies & Procedures
Community resources specialist
Solution-focused coordinator
Exceptional problem solver
Quality diagnosis expertise
Team leader
Excellent collaborator
Confluence, Azure & Jira
CERTIFICATION
Certified Scrum Master (CSM)
Security Authorization Certification (CAP-ISC2)
American Heart Association in Adult,
Child, and Infant CPR- First Aid/AED
Crisis Prevention Intervention Training (CPI)
Incedo CMS 1500 Billing & COMAR training
HIPPA Security and Compliance Certification
Homeless Management Information System
(HMIS)(HUD)
PROFILE
Success-oriented, positive human services coordinator/ Compliance Manager who brings positive dynamism to collaborations with both colleagues and community partners. Strong sense of responsibility and self-motivation, and excellent written and oral communication skills. Leads teams with creativity, innovation, flexibility, and efficiency. Prepared to leverage education, experience, and strengths to take on a dynamic position. EXPERIENCE
Administrative Director, Management, Compliance, Human Resources, Payroll & Billing & Coding Specialist – BK Behavioral Health Center Inc. - Lanham, MD -Nov 2021 – Present
• Oversee all the administrative staff, and make sure that policies are in place to ensure that the administrative functions of the business run smoothly
• Keeping employee records up to date and are involved in budget development
• A liaison for the company’s lawyer
• translate medical procedures and diagnoses into standardized codes for billing and insurance purposes
• Reviewing patient records and assigning appropriate codes to medical services, procedures, diagnoses, and treatments
• Preparing and sending invoices or claims for payment, and tracking payments
• Managing patient insurance claims and payment plans, and correcting rejected claims
• Communicating with healthcare providers to clarify information, and following up with patients and insurance companies about outstanding bills
• Staying updated on changes in healthcare regulations and coding systems
• In charge of human resources including hiring and training practices, payroll and employee programs
• Manage employee benefits, such as health insurance and paid time off
• Perform inventory control, daily office operations and working with the facility’s landlord when applicable
• Develop business plans and work with employees to implement and maintain them
• Tracking expenses and Generating Monthly Cost Statements
• Assist with developing budgets including monitoring and managing the organization with behavioral budget allowances
• Maintaining Personnel Files, including Certification Renewals, Leaves of Absence and Workers Comp
• Maintain and update Policies and Procedures including CARF regulations
• Responsible for managing Safety
• Assist Executive Director as needed
Project Coordinator/ Scrum Master – UniMed LLC- Virtual - Jan 2023 to Aug 2024
• Maintained and monitored project plans,project schedules, work hours, budgets and expenditures.
• Documented and followed up on important actions and decisions from meetings.
• Organized, attended, and participated in stakeholder meetings
• Assessed project risks and issues and provided solutions where applicable.
• Ensured stakeholder views are managed towards the best solution
• Developed project strategies & determined project changes. Contractor (IT Technician), TD Bank Corp. December 2021-March 2022
• Help users migrate from Windows 7 laptops to Windows 10 Laptops
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software
• Setup servers, firewalls & network configurations
• Provide specialized onsite operational support to IT infrastructure in an office environment
• Provide technical expertise and advice on all areas of security technology policies
• Performed various services in data recovery, migration and general PC system back up
• Set up Wireless network systems including networking computers and printers
• Provide technical assistance to computer users via telephone, email, video, remote and onsite
• Performed PC Service & Training on Desktops/Laptops at my office, client’s home or office Property Recertification Tax Credit Specialist, Coordinator of Supportive and Affordable Housing - The Flats at Columbia Pike (AION Management) - Silver Spring, MD - - Aug 2019 to Nov 2021
• Ensure maintenance of case records according to contractual and COA standards
• Collaberated with NCCF in Leadership Meetings, Trainings and Mentoring
• Provide monthly and quarterly reports to the Administrator of Family Services, detailing program successes and barriers, as well as client success stories and employee recognitions
• Submit performance evaluations in accordance with agency policy
• Attend external and internal meetings as needed
• Advocate on behalf of the resident regarding secure and fair housing, self-sufficiency, and the use of community-based referrals for family support, while increasing avenues for consumers to utilize community-based resources
• Coordinates tenant’s eviction process and represents agency in court
• Maintains positive working relationships with internal and external stakeholders throughout Montgomery County, MD
• Was able to house clients within 72% of all referals that came from the County within the time frame requested.
Case Manager - National Family Support - Silver Spring, MD - Sep 2016 to Aug 2019 - (Project Voucher Program) (State Rap) (Rapid Re-housing)
• Coordinated and completed initial intake processes for referrals to the Project Voucher Program
• Provided referrals and monitoring of internal and external treatment providers, including those who specialize in employment, parenting, substance abuse treatment, mental health, and childcare services
• Ensured client files were maintained according to agency, county, state, federal and COA regulations. Tracked appropriate statistical client-related data
• Wrote bio-psycho-social assessments identifying strengths and needs of families
• Collaborated with families to develop service and employment plans. Identified goals and tasks related to increasing self-sufficiency and well-being; helped clients realize milestones and long- term goals
• Linked with and transported clients to appointments with community resource providers
• Provided conflict resolution and therapeutic support to clients to resolve ongoing family conflict and unresolved trauma
• Initiated and assisted clients with the project-based voucher program application process. Enrolled new clients into the project-based voucher program, including coordinating interviews, collaborating with partnering providers, assisting with identifying various move-in resources such as furniture, enrolling children into school, etc
• Participated in quarterly Case Review meetings with staff members and interns Transitional Specialist / Support Planner - Beatrice Loving Heart Agency, Lanham, MD - Oct 2014 to Sep 2016
• Collected information to assist in participant service plans
• Accessed and recorded client and community resource information and care coordination activity
• Secured and evaluated information such as psychological, medical, and social factors contributing to our participant’s situation, assisting in the development of plans for service coordination
• Provided consistent telephone contact with participants, their family members, and caregivers to support the coordination of services and monitor participants’ progress
• Managed multiple priorities and tasks with flexibility to enhance support-planning services Direct Service Coordinator - The Empowering Minds Group Baltimore, MD - Sep 2014 to Sep 2016
• Provided individualized services to clients on-site at Empowering Minds Resource Center
(EMRC), within clients' homes and in the wider community
• Assisted individuals in arranging medical appointments and making their annual checkups appointments
• Assisted individuals in obtaining food assistance (Food Stamps)
• Assisted individuals on caseloads with obtaining housing vouchers through the state of Maryland Rose Jalloh
Human Services Coordinator/
Compliance Manager/ Billing
& Coding Sprecialist
Bowie, MD
**********@*****.***
EDUCATION
Master of Business Administration
in Public Health & Organizational
Behavior Management
(M.B.A.) (M.P.H.)
Capella University
Minneapolis, MN
Bachelor of Business in Leadership
& Management (B.B.A.)
LOGOS University
Jacksonville, FL
Bachelor of Science in Cybersecurity,
Terrorism & Critical Infrastructure
(B.S.)
University of Maryland Global
Campus (UMGC)
Hyattsville, MD
Associate of Arts (A.A.)
Prince Georges Comm. Coll.
Largo, MD
SKILLS
Billing & Coding
Compliance Management
Policies & Procedures
Community resources specialist
Solution-focused coordinator
Exceptional problem solver
Quality diagnosis expertise
Team leader
Excellent collaborator
CERTIFICATION
American Heart Association in Adult,
Child, and Infant CPR- First Aid/AED
Crisis Prevention Intervention
Training (CPI)
Incedo CMS 1500 Billing & COMAR
training
HIPPA Security and Compliance
Certification
HMIS
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