Management Consultant Customer Service

Dynamic and results-driven marketing management consultant with over 10 years of experience in the dental and healthcare industries. Bringing over 12 years of expertise in operations, sales, and marketing management, with additional knowledge in the solar engineering sector. Known for innovative problem-solving skills and the ability to work effectively both independently and within teams. Possesses exceptional interpersonal and communication abilities, is highly organized, and excels in managing multiple tasks while meeting tight deadlines in fast-paced environments. Fluent in English and Farsi.

SUMMARY OF QUALIFICATIONS

Management Consultant Skills

Learn about client’s business and marketing challenges based on their industry needs

Review internal client company data and financial statements and marketing strategies

Plan and execute projects with desired outcome of becoming more profitable

Recommend a variety of strategies to alter the organization's structure with the results of becoming more profitable

Work closely with the company leaders to identify problems, gather information, and recommend solutions

Advise methods to improve business efficiency

Manage online presence of clients based on their industry needs through different social media platforms

Customer service Skills

Finding clients well suited advertising features based on their industries

Assisted customers with patience and positive manners so that superior client experience is achieved

Built customer awareness to products, services and processes satisfying customer needs

Delivered a consistent customer service experience to each customer while contributed to ongoing enhancement of their overall experience

Liaised with clients via telephone regarding purchases or services saving time for the managers in duty

Technical and communication skills

In depth experience with major word processing software and internet applications such as Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Canva, etc.

Formulated 10 pages sales reports in detailed Excel spreadsheets for managers to review

Conducted preliminary phone interviews with qualified candidates and transferred competent ones to the hiring manager for final assessments

Communicated with customers through different correspondence techniques such as email, telephone, or in person regarding their product inquiries

Managed projects in Salesforce with complete knowledge of creating reports and assigning tasks

Run ads on different social media platforms such as Google, Facebook, and YouTube.

Sales and support services

Managed to meet monthly sales quotas through promoting and up-selling techniques

Provided consistent assistance to clients regarding every merchandise sale as well as their after sale inquiries

Generated 20% increase in sales through client consultations to find their specific needed items as well as other supporting products desirable

Brought more than 30,000 new patients to a total of 10 dental offices in one year and upsold high ticketed luxury services such as Invisalign and dental Veneers

WORK EXPERIENCE

Executive Assistant to COO July 2023-Currently

Montclair Hospitality Group New York, NY

Provided comprehensive support to the COO of a hospitality company, managing daily operations and ensuring seamless coordination.

Managed the COO's calendar, including scheduling meetings, appointments, and travel arrangements.

Coordinated and scheduled interviews for prospective employees, liaising between candidates and the HR department.

Acted as a primary point of contact for vendors, maintaining effective communication and ensuring timely delivery of goods and services.

Assisted in preparing reports, presentations, and correspondence on behalf of the COO.

Organized and maintained confidential files, ensuring data security and accessibility.

Facilitated internal and external communications, streamlining processes and improving operational efficiency.

Supported the planning and execution of company events and initiatives, contributing to the overall success of the hospitality business.

Marketing Management Consultant March 2018-February 2023

Simple Systems Management Bellflower, CA

Worked in direct contact with the leaders and upper management with regards to identifying the problems, gathering accurate information, and recommend solutions that results in more profits for the company

Review internal company data and financial statements and marketing strategies on a monthly and quarterly basis

Set new structural strategies and marketing projects to increase profitability and measure performance on a monthly and quarterly basis as a consultant to perform to top management

Learn about the business’s challenges on a weekly and monthly basis and advised methods to improve business efficiency

Communicate directly with the top management team and came up with new tactics to overcome marketing and sales problems

Access profitability measures and came up with new ways of making the company more profitable annually

Executive Assistant May 2020-February 2023

Simple Systems Management Bellflower, CA

Review and managed incoming emails and all other correspondence

Provided administrative and professional support to a busy CEO

Performed heavy calendar management and coordinated a high volume of meetings

Arranged travel itineraries at domestic and international levels with understanding the time zone and currency differences

Prepared UpToDate reports and documents and made clarifying presentations for better understanding of the management team

Served as brand ambassador of the firm when interacting with clients or patients

Communication with partners and property managers regarding location opening and operating activities

Reviewing and paying monthly bills for overhead costs of different locations

Operations Manager October 2016_March 2018

PacificSky Solar LLC Canoga Park, CA

Manage smooth flow of every project as soon as the contract is signed

Make sure site visit and engineering happens within 2 days

Review and submit plans to the appropriate city for proper permits

Manage the weekly and monthly installation schedule

Be on top of inspection schedule and make sure everything passes inspection if not send for corrections

Finish the project by communication and making sure every document has been submitted to proper electric company and PTO gets issued as soon as possible

In charge of procurement department and make sure it operates according to the installation schedule on a daily basis

Business Communication’s Instructor March 2016- September 2016

ITT-Tech Institute Sylmar, CA

Teach Fundamentals to Business Communications to business students of diverse age groups

Prepare course material and lecture PowerPoint material on different chapters

Tested students and marked weekly papers on the lecture material

Recruitment Agent May 2014- May 2015

The Job Window Richmond Hill, ON

Screened candidates for marketing, and sales positions for third party organizations

Conducted Phone interviews and set up in person second round interviews

Performed follow up calls and resolved candidate concerns

Business Media Specialist June 2013-May 2014

Multiview Incorporated Richmond Hill, ON

Made online advertising sales to different corporations based on their company needs in different industry catalogues

Created basic company listings in online sales environments

Administrative Assistant/ Recruiter January 2012- January 2013

Appreciation Events Canada Richmond Hill, ON

Performed all administrative support duties such as arranged agendas, made interview appointments, prepared numeric reports, and composed correspondence as to aid executives

Conducted 100+ preliminary phone interviews per week to find eligible sales candidates

Supervisor /Sales Associate/ Cashier September 2004- January 2012

Baskin Robbins Toronto, ON

Provided customer service responsibilities such as complaint handling, conflict resolution, and product knowledge in order to get customer satisfaction

Handled cash and credit card transactions

Sales Associate April-September 2008

Guess by Marciano Vaughan, ON

Demonstrated newest fashion trends to existing and potential customers and assisted them in selecting those best suited to their needs in order to increase sales

EDUCATION

New York Real Estate Licensing courses, Real Estate University Currently

Bachelor of Commerce, Global Management Studies (With Honors) Ryerson University, Toronto, Canada Sept 2008-June 2011

Bachelor of Arts & Science, Commerce & Finance

University of Toronto, Toronto, Canada Sept 2006-June 2008

Thornlea Secondary School Sept 2004-June 2006

Thornhill, Ontario, Canada

Don Mills Collegiate Institute Sept 2003-June 2004

Toronto, Ontario, Canada

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