Customer Service Exceptional

LASZLO JEREMIAS

239-***-**** ***************@*****.***

Profile

Dedicated and experienced server and bartender with over 25 years of exemplary service in the vibrant restaurant scene of Naples, Florida. Originally from Hungary, I bring a rich cultural background and a strong work ethic to every aspect of my professional and personal life. As a father of three boys and a happily married individual, I understand the importance of balance, responsibility, and dedication. My extensive experience in the hospitality industry has endowed me with a wide-ranging knowledge of food and beverages, coupled with a passion for delivering exceptional customer service. With a proven track record of reliability, professionalism, and adaptability, I am committed to exceeding expectations and contributing positively to any team environment.

EMPLOYMENT HISTORY

Bartender, Seed To Table, Naples

Dec 2019 - Present

Expertly managing bar operations in a high-volume farm-to-table restaurant,

Boosted customer satisfaction by through innovative exceptional service.

Leveraging extensive knowledge of mixology, spirits, and wine to enhance customer service

Resolved customer complains,reducing incidents

Contributed to a in repeat business through personalized service.

Innovated mixology techniques, elevating the dining experience.

Fueled by passion for mixology, consistently exceeding guest expectations.

Utilized deep knowledge of spirits and wine to craft unique customer experiences.

Eagerly engaged with guests, providing memorable dining experiences.

Mentored new staff, fostering a collaborative and skilled team environment.

Extensive wine and beer knowledge

Server, Flemings steakhouse, Naples

May 2015 - Oct 2017

• Delivered exceptional customer service, ensuring a memorable dining experience for patrons at Flemings Steakhouse.

• Succesfully upsold menu items

• Demonstrating deep knowledge of the menus and wine list, providing recommendations to enhance customer satisfaction and repeat business.

• Maintained impeccable accuracy in order taking, minimizing kitchen error Ensured order accuracy and timely service, enhancing dining experience and customer satisfaction.

Sea Salt Restaurant. 2011-2015

As a server and bartender at Sea Salt Restaurant, my key responsibilities included:

1. Deboning Fish:

- Skillfully deboning fish to ensure high-quality presentation and customer satisfaction.

- Adhering to food safety and hygiene standards while handling and preparing seafood.

2. Making Drinks:

- Crafting a variety of cocktails, wines, and other beverages with precision and creativity.

- Maintaining a comprehensive knowledge of drink recipes, ingredients, and presentation techniques.

3. Serving Customers:

- Providing attentive and personalized service to patrons, taking orders accurately, and ensuring timely delivery of food and drinks.

- Anticipating customer needs and preferences, offering recommendations, and addressing any concerns or inquiries promptly.

- Upholding a positive and welcoming atmosphere, enhancing the overall dining experience for guests.

Overall, I effectively balanced my roles as both a server and bartender, contributing to the seamless operation of Sea Salt Restaurant while delivering exceptional service to customers.

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