Customer Service Client

JOI JACKSON

Houston, TX 708-***-**** ***********@*****.***

Professional Summary

Detail-oriented administrative professional with 14+ years of experience supporting healthcare, wellness, and education environments. Proven ability to manage office operations, schedule coordination, client communication, and document control. Adept at using Microsoft 365 and handling high-volume, fast-paced settings with professionalism and discretion. Recognized for proactive problem-solving, multitasking, and delivering exceptional client service. Core Skills

● Office & Calendar Management

● Scheduling & Travel Coordination

● Records & File Maintenance

● Customer Service & Communication

● Project Coordination

● Intuit Workforce & Electronic Health Records

● Event Planning & Staff Support

Professional Experience

Pediatric Speech Assistant

Soliant Healthcare – Chicago, IL Nov 2022 – Jul 2024

● Maintained detailed client records and coordinated schedules for therapy sessions.

● Documented treatment plans, tracked progress, and managed confidential data.

● Collaborated with teachers and families to streamline communication and support services.

● Organized and led parent workshops, improving client engagement and outreach. Medical Assistant & Office Support

Vitality Weight Loss & Wellness – Orland Park, IL Jun 2019 – Nov 2022

● Assisted in hiring process and managed onboarding documentation.

● Scheduled appointments and prepared treatment rooms, ensuring readiness and cleanliness.

● Conducted EKGs, audiograms, and spirometry tests, documenting results for physician review.

● Utilized Microsoft 365 and Intuit Workforce for internal communication and task management.

HR Assistant / Administrative Support

Meijer – Normal, IL Dec 2017 – May 2019

● Managed paperwork for HR and retail operations, improving record-keeping efficiency.

● Coordinated employee travel and internal events, reducing costs and improving planning.

● Created essential forms and weekly employee updates using Microsoft Office tools.

● Managed accounts receivable for all other departments. Customer Service & Cash Office Roles

Meijer – Normal, IL Sep 2016 – May 2019

● Scheduled cashier shifts, managed break rotations, and trained new staff.

● Handled credit card promotions, customer concerns, and daily reports.

● Provided front end service using communication skills to provide excellent customer service experience.

● Performed multiple duties simultaneously, including managing employees and customers.

Personal Assistant

Mary Kay, Inc. – Matteson, IL Feb 2014 – May 2017

● Maintained client records and coordinated appointments.

● Prepared materials and travel for promotional events and conferences.

● Monitored and organized office materials

● Placed weekly orders,and issued and supplied invoices.

● Front line communication with clients and potential customers. Teacher & Childcare Provider

Little Folks Daycare Apr 2010 – Aug 2015

● Designed and implemented daily schedules, lesson plans, and nutritious meal prep.

● Maintained a safe, engaging environment while managing multiple children. Education

Roosevelt University – Chicago, IL Dec 2020 – May 2023 Master of Speech Pathology

Illinois State University – Normal, IL Aug 2015 – May 2019 Bachelor of Science, Molecular Biology (Pre-Medicine Minor)

● Dean’s List

● Member of Profound Pioneers Entertainment Group

Homewood-Flossmoor High School – Flossmoor, IL Aug 2011-May 2015 High School Diploma

● National Honor Society

● Key Club (Community Service)

Certifications & Software Proficiency

● Microsoft Office 365 (Word, Outlook, Excel, PowerPoint)

● Intuit Workforce

● Quickbooks

● Microsoft CRM

● EHR/EMR Systems

● HIPAA Compliance

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