Human Resources Employee Relations

Tori Simmons

Lubbock, TX, USA 432-***-**** *********@*****.*** www.linkedin.com/in/tori-simmons-9a156a9b SUMMARY

Results-oriented leadership expert known for delivering transformative leadership strategies in fast-paced environments. Excels in mentoring and developing high-performing teams, optimizing processes, and ensuring operational efficiency. Adept at aligning organizational vision with actionable goals to foster growth and sustainability.

EXPERIENCE

WALMART Levelland, Texas

Over night Coach 2022-2024

● Led overnight team operations to streamline inventory processes, enhance stock management, and improve organizational efficiency.

● Directed and coordinated nightly product sorting and shelving to ensure shelves were consistently stocked and ready for daily operations.

● Cultivated a positive work atmosphere by motivating team members and addressing conflicts, thereby fostering an environment of cooperation and high performance.

● Implemented training programs for new staff to increase productivity and ensure compliance with company standards.

● Oversaw safety protocols, promoting adherence to health and safety regulations throughout the facility.

● Analyzed performance data to identify trends and optimize workflow processes, boosting operational effectiveness and reducing turnover times.

● Collaborated with management to refine strategies and address overnight operational challenges, contributing to sustained business growth.

RED RAIDER OUTFITTER Lubbock, TX

Director of Operations / Retail Operations Director 2019-2021

● Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

● Analyze employment-related data and prepare required reports.

● Conduct exit interviews and ensure that necessary employment termination paperwork is completed.

● Conduct reference or background checks on job applicants.

● Confer with management to develop or implement personnel policies or procedures.

● Contact job applicants to inform them of the status of their applications.

● Develop or implement recruiting strategies to meet current or anticipated staffing needs.

● Hire employees and process hiring-related paperwork.

● Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

● Interpret and explain human resources policies, procedures, laws, standards, or regulations.

● Interview job applicants to obtain information on work history, training, education, or job skills.

● Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

● Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

● Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.

● Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

● Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.

● Review employment applications and job orders to match applicants with job requirements.

● Schedule or conduct new employee orientations.

● Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.

● Advise management on organizing, preparing, or implementing recruiting or retention programs.

● Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

● Manage staff, preparing work schedules and assigning specific duties.

● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

● Provide users with technical support for computer problems.

● Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.

● Oversee the operations for four locations.

● Resolve customer complaints regarding sales and service.

● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

● Monitor customer preferences to determine focus of sales efforts. CHARMING CHARLIE Lubbock, TX

General Store Manager 2018-2019

● Manage staff, preparing work schedules and assigning specific duties.

● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

● Plan and direct activities such as sales promotions, coordinating with other department heads as required.

● Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

● Plan store layouts or design displays.

● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

● Inventory stock and reorder when inventory drops to a specified level.

● Resolve customer complaints regarding sales and service.

● Oversee regional and local sales managers and their staffs.

● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

● Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

● Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

● Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

● Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.

● Develop ideas or plans for merchandise displays or window decorations.

● Use computers to produce signage.

● Dress mannequins for displays.

● Maintain props and mannequins, inspecting them for imperfections and applying preservative coatings as necessary.

● Select themes, lighting, colors, or props to be used.

● Administer systems and programs to reduce loss, maintain inventory control, or increase safety.

● Identify potential for loss and develop strategies to eliminate it.

● Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.

● Advise retail managers on compliance with applicable codes, laws, regulations, or standards.

● Analyze retail data to identify current or emerging trends in theft or fraud.

● Collaborate with law enforcement to investigate and solve external theft or fraud cases.

● Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.

● Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.

● Went through re-model training and directed and managed the re-model process of my store.

● Loyalty Expert for my district and region. Ran calls for the Territory over the loyalty programs. Met with the GE Capital representative each week to go over wins and opportunities the territory had. Held trainings for leaders and teams in my district and traveled to stores to train and teach. GAP INC./OLD NAVY Midland, TX

General Manager / Store Manager 2012-2017

● Manage staff, preparing work schedules and assigning specific duties.

● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

● Plan and direct activities such as sales promotions, coordinating with other department heads as required.

● Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

● Plan store layouts or design displays.

● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

● Inventory stock and reorder when inventory drops to a specified level.

● Resolve customer complaints regarding sales and service.

● Oversee regional and local sales managers and their staffs.

● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

● Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

● Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. KOHL'S Midland, TX

Manager 2010-2011

● ((responsibilities))

TARGET Midland, TX

Team Leader 1999-2010

● Ran the childrens, home and shoe departments, with a supervisor in each area.

● Trained in loss prevention apprehensions.

● Loss prevention weekly audits.

● Team lead over softlines.

● Team lead over hardlines.

● Team lead over planograms, pricing, and signing.

● Team lead over Back of house.

● Team lead Guest service.

● HR team lead.

WALMART Lubbock, Texas

Market Coordinator 2024-current

● Coordinated marketing activities to enhance Walmart’s market presence and customer engagement.

● Developed comprehensive marketing plans aligning with corporate objectives, while leveraging market research to identify growth opportunities.

● Executed promotional campaigns, tracked performance metrics, and adapted strategies based on analytical insights to optimize impact.

● Collaborated with cross-functional teams to ensure cohesive brand messaging across various platforms.

● Managed vendor relations to negotiate contracts and secure advantageous terms and rates.

● Prepared detailed reports on market trends and competitor activities for senior management, enabling informed decision- making.

● Provided training and guidance to junior marketing team members, facilitating knowledge sharing and skill development.

● Played a pivotal role in generating innovative ideas to drive customer engagement and enhance brand loyalty. EDUCATION

MIDLAND COLLEGE, Midland, TX

((degree)), Computer Science, 2001

ODESSA COLLEGE, Odessa, TX

((degree)), Computer Science, 2001

ROBERT E. LEE HIGH SCHOOL, Midland, TX

High School Diploma, ((major)), 1999

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