Customer Service Social Media

Cheryl A Mason

***** ******** ** ********** ***** Fl 32034 / phone 904-***-**** / *****.******@***.***

Skilled Respiratory Therapist currently enrolled to get my certification in EKGs. I will have my certification along with experience. I have exceptional customer service skills, answering up to 100 calls per day. I have awards for customer service.

Skills and Qualifications

· Medical terminology

· Empathizes with people

· EKG experience

· Exceptional respiratory skills

· Excellent mathematics skills

Education and Certification

·North Central State College

Rasmussen College

Two different AS one in Electronic Engineering and in Respiratory Therapy

Internship

· Interned at Galion Hospital in Biomedical department.

· Interned at Good Samaritan Hospital

Professional Experience

Military Benefits Specialist WPS

· Inbound calls of providers and beneficiaries

· Correct claim information

PCC UHG

· Inbound and outbound calls to patient and providers

· Refill prescription specializing in cancer prescription

Prior Authorization approval

Social Media Expert Hotwire Telecommunications

· Answered social media posts

· De-escalate situation

Chat Agent Geek Squad

· Answer chats of computer issues fixing basic issues

Respiratory Therapist

Perform EKG and interrupt monitoring strips

Cardiac Code Team

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