Pick Up Technical Support

RESUME

Jasdeep Singh Brar

Phone: +91-708******* (Mobile)

Email: *********@*******.***

PROFILE

An enthusiastic and dynamic employee seeking a challenging career with a dynamic and people focused organization that delivers my experience in a dynamic environment where innovation, education and sense of possession are valued and encouraged. Has Strong communication, analytical and problem solving skills. Looking for work sponsorship.

PERSONAL ATTRIBUTES AND QUALIFICATIONS

• Good time management

• Highly organized

• Strong problem solver

• Ability to work well in a team environment

• OH&S (Occupational Health and Safety), Sydney (Australia)

• Diploma in Business Administration, Sydney, Australia

• Passed Australian Law and Economics core subjects from University of Central Queensland, Sydney Australia

• Knowledge of Microsoft Word, PowerPoint, Outlook, Excel, SharePoint EMPLOYMENT HISTORY:

(1) Teleperformance D.I.B.S.- Mohali Punjab

From August 2023 – Present

Process : Cox Automotive (B2B Logistics)

Role: Backend Support chat/email

• Ensuring emails are clear, concise, and meet customer expectations for effective communication.

• Working with Genesys PureCloud for chats and email

• Assisting Business to help pick up the vehicle from pick up location and dropping off

• Emailing to pick up location to check if unit/s are ready to pick up along with accessories and if there are any damages and conveying the same information to the Carrier

• Using DHL provided tool verify the units and send the details to the Transport management system

• Using Microsoft Teams, SharePoint, OneNote, PowerPoint, Outlook, Word

• Maintaining targets and KPIs

• Browsing internet to gain any missing data in order to enrich and push out the order asap

(2) Teleperformance D.I.B.S.- Mohali Punjab

From March 2021 – September 2022

Process : Apple

Role : Technical Support

• Assisting customers with Apple products

• Provided technical support for iPhone, iPad, Mac, Air pods

• Sharing troubleshooting steps product related issues

• Assisting customers with Apple Music and App Store purchases and refunds

• Adhering to shift timing and scheduled breaks

• Reporting to team manager for any chat related concerns

(3) Teleperformance D.I.B.S.- Mohali Punjab

From July 2019 – August 2020

Process : Etisalat (Mobile Services)

Role: Advisor/Voice Chat Customer Representative

• Documents problem and resolution accurately

• Provided support to customers via Call

• Assisting customers with Prepaid and Postpaid plans for mobile services

• Follows established Procedures and process in resolving the issues

• Creation of Service Request (SR)

• Issuing refund as per company policy

• Correctly identifying case categorization and severity

• Collection of relevant customer information

• Resolving issues based on information available.

Contact this candidate