Data Entry Clerk
Resume:
S R
STACEY ROSS
Professional Summary
Experienced office manager with expertise in accounting, litigation, and collections. Strong organizational skills, effective multitasking abilities, and superior communication. Excel in follow-up tasks, attention to detail, and thrive in independent work environments. Committed to fostering client relationships and delivering exceptional customer service. Operate with a solid work ethic, honesty, and high personal integrity. Work History
Quality Management Corporation of Florida - Office Manager Lakeland, FL
01/2025 - Current
Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
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Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
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Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Streamline office operations by implementing efficient filing systems and organizational strategies.
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Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
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Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
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Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
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Conduct regular reviews of office procedures, identifying and implementing improvements for operational excellence.
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Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
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Review monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
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Closely monitor accounts to post timely payments and resolve billing discrepancies.
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********@*****.***
Lakeland, FL 33813
Skills
Proficient in SAP, Qlik, Odoo,
Microsoft Office, Excel, PowerPoint,
Quickbooks (Desktop and Online)
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● Clear oral/written communication
● Accounts receivable processing
● Office administration
● Scheduling and calendar management
Skilled in maintaining a typing speed
of 75 words per minute
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● Office management
● Client support
● Strong organizational abilities
● Payroll processing
● Credit and collections
● Account reconciliation
Education
04/2003
Oakland University
Michigan
Bachelor of Arts: Psychology,
Concentration in Political Science
Mersino Dewatering LLC - Office Manager
Pittsburgh, Pennsylvania / Lakeland
04/2021 - 10/2024
Mersino Dewatering LLC - Billing and Credit Director Metamora, Michigan
07/2019 - 04/2021
Streamlined invoice processing for improved efficiency and reduced processing time.
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Improved collection efficiency by implementing new strategies for tracking and collecting outstanding accounts receivable.
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Streamlined payroll processes by implementing efficient systems and reducing errors.
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Administer payroll for 30+ team members and addressed discrepancies in compensation.
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Developed and presented training materials to all Office Managers within the company regarding A/R, A/P, and collections
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Prepared and verified the accuracy of all revenue invoicing to customers
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First-party collections of all internal accounts, as well as providing support and training for the collection team throughout the company
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Accounts receivable and payable management, including purchase order creation and verification. Maintain accuracy between vendor bills and purchase orders
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● Set up new vendor and customer accounts
Responsible for monthly forecasting accuracy and tracking for all open accounts within the branch
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Created tracking mechanisms for all invoicing, required documentation, and variances for all approvals, as well as tracking estimated versus actual revenue generated
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Responsible for coding and verifying accuracy relative to payroll for all employees within the branch
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Ensure employee and branch compliance regarding timely documentation, facilitating compensation, verifying inventory movement, and asset management
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Contract review and negotiations to protect the company's best interests, including but not limited to clause redactions, verbiage variations, and updating terms and conditions
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Responsible for day-to-day supervision of Billing Analysts and Accounts Receivable, including but not limited to hiring, departures, team member progress reviews, and assignments for goals and efficiencies
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Prepare PowerPoint presentations and provide training on billing requirements, contract negotiations, lien and bond requirements, as well as collection processes and procedures
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Currently leading the development to design and launch an online customer payment portal
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06/1992
Lake Orion High School
Michigan
High School Diploma
EDUCATION AND TRAINING
Notary Public, Polk County, FL -
Commission Expires 2027-11-26
BorgWarner Morse TEC LLC - Legal Billing Coordinator and Administrator
Auburn Hills, Michigan
04/2016 - 06/2019
Ross, Stuart & Dawson Inc. - Office Manager, Accounts Payable & Receivable Management, and Collection Specialist
Auburn Hills, Michigan
05/2008 - 03/2016
Integrate and maintain strong internal control procedures relative to billing applications to safeguard company assets
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Enhanced billing policies and procedures to ensure efficiencies and compliance throughout the company
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Drive and protect operating margins for improved DSO through accurate invoicing, consistency, and internal controls
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Develop and maintain reporting mechanisms using Excel to monitor branch sales revenues. This includes documenting and enhancing data integrity; interpreting data and making recommendations to management to increase efficiency, and quantifying variances and invoicing/credit abnormalities
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Contract review and negotiations to protect the company's best interests, including but not limited to clause redactions, verbiage variations, and updating terms and conditions
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Participate in monthly data integrity meetings with upper management to improve analytics and automation of tasks
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Compile, manage, and execute legal invoices in conjunction with UTBMS litigation codes
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Analysis of billing entries and process entry adjustments according to guideline compliance
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Local and NCC counsel communications and management, including resolution of payable matters and enforcement of billing guidelines
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Enhance and maintain the quarterly accrual process for Morse TEC, Legal Department, and Sustainability
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Invoice review, account/ledger coding, and approval routing for Morse TEC and BWI Legal Department
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Developed and maintained a reporting mechanism through Qlik to monitor indemnity and defense spending. This includes documenting and enhancing data integrity; interpreting data and making recommendations to management to increase efficiency, and quantifying variances and spending abnormalities
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Design and build data models in Qlik Sense; create and write LOAD scripts and validate data; architect the data structure to provide optimal performance; script dimensions, measures, and objects within Qlik Sense
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Team with third-party legal audit vendors to research and identify efficiency and compliance audit candidates
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Accounts receivable and payable management, including payroll, budget analysis, bank reconciliation, and tax deposits
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Responsible for updating and creating new policies and procedures for bank reconciliations, statement processing, banking procedures, and remittance policies
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Payment processing: ACH, credit cards, domestic and international wire transfers, foreign currency conversions
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Third-party commercial and consumer collections, adhering to FDCPA and State Compliance Laws
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Negotiate customer payment arrangements and resolve past-due delinquencies
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Set up new client accounts and enter new collection claims using CollectOne software
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Client communications and management, including updating files and consulting on accounts receivables
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Compliance management: FDCPA, CFPB, FCRA, Red Flags Rules, Bonds, Insurance, Federal and State regulation monitoring
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Skiptracing both consumer and commercial debtors with the ability to locate home phone numbers, alternate addresses, assets, and lien/judgment details
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Bankruptcy verification and monitoring using PACER, as well as filing proof of claims on behalf of clientele
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Credit bureau reporting for both consumer and commercial debtors, as well as responding to credit bureau inquiries/disputes
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Legal account management and monitoring. Assist clients with interrogatories, affidavits, suit requirements, garnishments, and asset seizures
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New employee hiring, including job postings, interviews, new hire paperwork, handbooks, training, office procedure compliance, and job performance reviews, as well as job detail manuals
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Releasing employees, exit interviews, and severance information, if necessary
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Obtain, manage, and update travel itineraries including, but not limited to, airfare, hotel, ground transportation, and conference/seminar registration
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Maintain all interoffice calendars for meetings, vacation schedules, and deadlines
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● Office supplies management, filing, and archiving of closed files
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