Customer Service Data Entry

Gale Crawford

Cleveland, OH *****

*************@*****.***

+1-440-***-****

Authorized to work in the US for any employer

Work Experience

Claims Representative

ASK Staffing/Sedgwick - Cleveland, OH

March 2022 to Present

As a claims representative, I assist credit card holders file consumer claims, customer service is paramount in this position as well as good communication skill,active listening, typing, and answer high- volume calls, coding of claims and reviewing of existing claims. Review of documents that pertain to each claim as well.

Admin Support 3

Marathon TS - Euclid, OH

June 2021 to December 2021

Mass preparation of out bound estate letters. This position required me to type and create letter from a provided template in a CCS program and closing of mass service request in Quest program. Programs I also used were Excel Spreadsheet, Outlook, Spectrum verification, Cost Point, ISP, State street and Share point.

Technical Support /Customer Service Representative/Customer Care Specialist S and P Data LLC. Blue By ADT - Cleveland, OH

August 2020 to May 2021

44113

Answering High Volume Inbound Calls and Scheduling Callbacks Helping Customers login their online accounts and mobile applications. Helping new customers with the Onboarding Stage, Helping To Set Up

The Blue By Adt Application, Data Entry, Editing Case Information, Troubleshooting Different pieces of The Blue by Adt Equipment Which includes Alarming Systems, Camera and Paring System Devices to the System,

Customer Service

Power Direct - Lakewood, OH

January 2007 to December 2008

44107

Establish phone and cable services, Schedule installs, Switchboard Operation, Running credit checks and credit approvals, Billing

Customer Service, Process

Fox International - Beachwood, OH

January 2005 to December 2008

23645 Mercantile Rd, Beachwood Ohio, 44122

Answering incoming and making outgoing calls, Customer Service, Process payments, Establish credit lines, Evaluating credit history in order to increasing credit limits, Data Entry Receptionist

Judson Retirement Community - Cleveland, OH

February 2000 to December 2002

44106

Typing, Filing, Switchboard Operator, Event Planning, Reservations, Data Entry Education

Associate in Animation

Lakeland Community College - Kirtland, OH

High school diploma or GED

Skills

• Multi-line Phone Systems

• Adobe Illustrator

• Graphic Design

• Data entry

• Customer service

• Time management

• Microsoft Excel

• Microsoft Word (10+ years)

• Microsoft Powerpoint

• Microsoft Office

• Microsoft Outlook

• Windows

• Mobile Applications

• Salesforce

• Dispatching

• Typing

• Customer support

• CRM software

• Google Docs

• Microsoft SharePoint

• VPN

• Administrative experience

• Continuous improvement

• Word processing

• English

• Account management

• Data collection

• Documentation review (2 years)

Links

http://girenecrawford.wix.com/galecrawford1

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