Real Estate Customer Service

Deoir Thomas

Houston, TX 346-***-**** ***********@*****.***

Customer-Focused Problem Solver Strong Communicator

Professional Summary

Motivated and dependable professional with over 5 years of experience in customer-facing roles including real estate sales, lead generation, and client services. Skilled in resolving complex issues, maintaining detailed records, and providing outstanding support with empathy and efficiency. Seeking to bring my customer-first attitude and adaptable skill set to a remote Customer Service Representative role at HIKINEX.

Core Skills

• Customer Relationship Management (CRM)

• Conflict Resolution & De-escalation

• Phone, Email & Chat Support

• Documentation & Recordkeeping

• Remote Work Experience

• Team Collaboration

• Sales-to-Support Transitioning

• Tech-Savvy (Google Workspace, CRM tools)

Professional Experience

Independent Real Estate Professional

Houston, TX — 2018 to 2024

- Acted as first point of contact for clients navigating home buying or leasing, educating them on market options and resolving client concerns.

- Maintained detailed customer records and follow-ups using CRM tools.

- Coordinated between lenders, title companies, and clients to close over 150 transactions.

- Managed time-sensitive communication across phone, email, and in-person channels, often multitasking during peak hours.

- Resolved customer concerns related to documentation, timelines, and service expectations.

Customer Service & Sales Support (Freelance)

Remote & Field-Based — 2020 to 2023

- Assisted with customer onboarding and product education via phone and chat support.

- Provided feedback on service processes and suggested improvements that enhanced client retention.

- Troubleshot service issues and handled escalated concerns with professionalism and empathy.

Education

Dickinson High School

Diploma – Dickinson, TX

Additional Info

- Real Estate License (Inactive – No Conflict of Interest)

- Open to Full-Time Remote Opportunities

- References Available Upon Request

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